Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Yenifer Roman B

New York

Summary

Dynamic Patient Coordinator with a proven track record at Personal Touch Home Health Care, excelling in electronic records management and customer service excellence. Enhanced clinic workflow through meticulous scheduling and effective communication, significantly improving patient satisfaction. Recognized for strong organizational skills and creative problem-solving abilities in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Coordinator

Personal Touch Home Health Care
08.2011 - 03.2023
  • Facilitated patient scheduling and appointment management to optimize clinic workflow.
  • Assisted with patient intake processes, ensuring accurate data collection and documentation.
  • Supported communication between patients and healthcare providers to enhance service delivery.
  • Managed electronic health record (EHR) updates to maintain patient information accuracy.
  • Provided assistance in handling patient inquiries, resolving issues efficiently and professionally.
  • Maintained organized patient files and records for easy access by medical staff.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.

Pharmacy Technician

Rite-Aid Pharmacy
06.2007 - 07.2011


  • Assisted pharmacists in preparing and dispensing prescriptions with precision.
  • Trained new pharmacy technicians on operational procedures and customer service excellence.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Education

Bachelor of Science - Bachelors of Science

Chamberlain University
Jersey City, NJ
07-2020

Skills

  • Electronic records management
  • Office management
  • Resource management
  • Customer service excellence
  • Organizational skills
  • Attention to detail & Creative problem solving
  • Strong Verbal and written communication

Accomplishments

  • Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
  • Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.

Certification

  • Certified Pharmacy tech, (City College of NY - 2008
  • PTCB License -2008

Languages

Spanish
Native or Bilingual

Timeline

Patient Coordinator

Personal Touch Home Health Care
08.2011 - 03.2023

Pharmacy Technician

Rite-Aid Pharmacy
06.2007 - 07.2011

Bachelor of Science - Bachelors of Science

Chamberlain University

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