Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yenifer Sanchez

Mountain View,CA

Summary

Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.

Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Energetic Barista specializing in quality drinks and latte art. Committed to highest level of professionalism and customer enjoyment. Takes orders with smile and accurately makes delicious specialty drinks.

Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter, Cashier

Black Bear Diner Restaurant
Sunnyvale , California
10.2024 - Current
  • Resolved customer complaints in a polite manner according to company policy.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.

Cashier

Posh Bagel
Mountain View , CA
03.2023 - 10.2024
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Barista, Cook

Red Berry Coffee Bar
Mountain View, CA
06.2020 - 03.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Adhered to health department regulations concerning sanitation standards.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Demonstrated the proper techniques for frothing milk, brewing espresso drinks, and creating latte art.

Education

High School Diploma -

Mountain High School Spartans
Mountain View, CA
06-2021

Skills

  • Customer service
  • Beverage preparation
  • Food safety compliance
  • Menu knowledge
  • Beverage knowledge
  • Service quality
  • Latte art
  • Espresso preparation

Timeline

Restaurant Waiter, Cashier

Black Bear Diner Restaurant
10.2024 - Current

Cashier

Posh Bagel
03.2023 - 10.2024

Barista, Cook

Red Berry Coffee Bar
06.2020 - 03.2023

High School Diploma -

Mountain High School Spartans
Yenifer Sanchez