Yenifer Flores
Boston,MA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Room Attendant
Omni Seaport
Boston , MA
09.2024 - 04.2025
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Replenished each guest room with water glasses, toiletries and paper products.
- Managed linen cart by keeping neat and organized.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Folded laundry items such as sheets and towels according to established standards.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Cleaned and returned vacant rooms to occupant-ready status.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Inspected furniture for damage or stains in between guest stays.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Market Place
Cashier
Cambridge , Ma
08.2022 - 08.2022
- Ensured compliance with safety regulations while operating machinery.
- Identified opportunities for improvement in processes related to placers operations.
- Properly handled hazardous waste materials to uphold safety regulations.
- Transitioned machine-processed materials to next phase of production or to storage or packaged and shipped to destination.
- Maintained adequate productivity by setting and enforcing deadlines.
- Inspected finished products for defects and conformance with specifications.
- Trained new employees on basic operation of placer machines.
- Developed effective working relationships with internal customers and external vendors.
- Coordinated with other departments to ensure timely delivery of materials needed for production.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sheraton Hotel
Housekeeping supervisor company
Boston, Ma
05.2022 - 08.2022
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Rcm Company
Janitorial Assistant
Boston , Ma
02.2018 - 04.2022
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Back Bay Laundry
Dry Cleaners' Chronicle
Boston , MA
01.2007 - 01.2017
- Inspected laundry for damage or stains to repair or pre-treat.
- Selected heat setting by setting gauges and valves.
- Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
- Sprayed steam and air over spots to flush out chemicals, dry material or brighten colors.
Education
High School Diploma -
El Salvador High School
San Salvador 11-2007
Some College (No Degree) - Business Accountancy
UES
San Salvador Skills
- Customer service
- Deep cleaning
- Inventory management
- Safety compliance
- Time management
- Equipment operation
- Quality inspection
- Team collaboration
- Problem solving
- Attention to detail
- Process improvement
- Effective communication
- Guest relations
- Organizational skills
- Sanitation practices
- Verbal communication
- word,excel Software Proficiency
- Teamwork and collaboration
- Computer skills
- Multitasking
Certification
- Bachellor Accountacy
Languages
Spanish
Professional
English
Limited
Timeline
Room Attendant
Omni Seaport
09.2024 - 04.2025
Market Place
Cashier
08.2022 - 08.2022
Sheraton Hotel
Housekeeping supervisor company
05.2022 - 08.2022
Rcm Company
Janitorial Assistant
02.2018 - 04.2022
Back Bay Laundry
Dry Cleaners' Chronicle
01.2007 - 01.2017
High School Diploma -
El Salvador High School
Some College (No Degree) - Business Accountancy
UES
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