Yenifer N Vigil Coreas

• Processed payments, returns, and exchanges according to established guidelines.
• Assisted with unloading deliveries from suppliers and restocking shelves accordingly.
• Attended staff meetings and training sessions as required by management team.
• Organized shelves by size, type, color, or other criteria as directed by management team.
• Maintained accurate inventory levels through regular stock checks.
• Collaborated with other departments to ensure timely completion of projects and tasks.

Production Worker / Junior Operator

LineMark Communications, Upper Marlboro, MD, Nov 2018 - Apr 2020/

July 2022-Feb.2023

Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.

Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Liaised with vendor representatives to rectify damages and shortages.

Prepared accurate shipping orders and bills of lading to direct and route materials. Compared shipment contents with paperwork to support inventory accuracy and records management.

Organized storage areas to maximize movement efficiency and minimize labor. Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.

Worked as a junior operator for the bindery department making Lay-flat textile books. Operated 3 Imaging Solutions Fastbook Professional block makers to perform tasks..

• Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
• Identified order discrepancies and damaged items and notified supervisor.
• Learned and followed safety and emergency procedures.
• Maintained production and quality documentation.
• Rotated among various workstations, performing work necessary to meet production needs.
• Inspected finished products to verify conformity to quality standards.
• Collaborated with coworkers to perform projects quickly and meet business goals.
• Organized deliveries by sorting and stocking receivables
• Monitored merchandise received and shipped from facility in computer system.

• Supported customer service goals and enhanced relations through friendly,knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Processed documentation and troubleshot discrepancies to build client report.
• Troubleshot shortages and overages to support quality control efforts.
• Educated customers on special pricing opportunities and company offerings.,
• Met and exceed productivity targets by handling every interaction with top-notch customer service.
• Upheld quality control policies and procedures to increase customer satisfaction.