Yeniffer Zeledon
Lancaster,CA
Summary
Dynamic and dedicated server with a strong work ethic, honed at IHOP, where I delivered exceptional customer service and implemented upselling techniques to boost sales. Skilled in cash handling and team collaboration, I consistently enhanced guest experiences and resolved complaints promptly, ensuring satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
IHOP
Lancaster, CA
11.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved guest complaints promptly, enhancing overall dining experience and retention.
- Implemented upselling techniques to increase sales while providing tailored recommendations to guests.
Crew Member
McDonald's Restaurant
Lancaster, CA
02.2023 - 09.2024
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness and organization of dining area and food preparation stations.
- Provided excellent customer service by efficiently processing orders and handling inquiries.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
GED -
Antelope Valley Adult School
LancasterSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Server
IHOP
11.2024 - Current
Crew Member
McDonald's Restaurant
02.2023 - 09.2024
GED -
Antelope Valley Adult School