Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yenipher Soriano Maldonado

Decatur

Summary

Dynamic bilingual professional with extensive experience in customer service at Family Security Credit Union. Specialized in cash handling and teller operations, demonstrating bilingual communication proficiency in English and Spanish. Demonstrated commitment to confidentiality and service excellence, leading to enhanced customer satisfaction and loyalty. Achieved consistently high customer service ratings, reflecting dedication to quality support.

Overview

8
8
years of professional experience

Work History

Bilingual Teller

Family Security Credit Union
Decatur
05.2023 - 02.2025
  • Responded to inquiries from customers in both English and Spanish, providing accurate information on bank products and services.
  • Answered incoming calls from customers regarding their accounts, inquiries, or complaints in both languages.
  • Assisted customers with account maintenance issues such as address changes or stop payments requests.
  • Demonstrated expertise in operating computerized teller systems quickly and efficiently.
  • Adhered to all applicable banking laws and regulations while performing job duties.
  • Performed cross-selling activities for additional bank products and services.
  • Educated customers on how to use online banking tools effectively.
  • Processed deposits, withdrawals, loan payments, cashier's checks, and money orders with accuracy.
  • Assisted non-bilingual colleagues when needed with translating conversations into Spanish.
  • Maintained confidentiality of sensitive customer information at all times.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Received and counted daily inventories of cash, drafts and checks.
  • Performed special services for customers, ordering bank cards and checks.

Interpreter/Front Desk Medical Receptionist

Family Health Care Clinic
Decatur
07.2019 - 07.2021
  • Created a welcoming environment for non-English speaking patients by providing emotional support during procedures or treatments.
  • Interpreted complex medical terminology accurately between languages.
  • Facilitated communication between medical staff and patients with limited English proficiency.
  • Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
  • Assisted healthcare workers by translating telephone conversations with patients and family members.
  • Translated written healthcare text from handouts and brochures to prepare printed medical information.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Greeted and checked in patients, updating patient information in computer system.
  • Processed patient payments and scanned identification and insurance cards.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and confirmed patient appointments and consultations.

Front Desk Receptionist

Sleep and Pulmonary Care Center
Decatur
01.2017 - 04.2018
  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Greeted customers warmly and made them feel welcome.
  • Handled sensitive information in a confidential manner.
  • Responded to customer inquiries via phone, email, and in person.
  • Scheduled and confirmed appointments for clients and staff.

Education

High School Diploma -

Decatur High School
Decatur, AL
05-2013

Skills

  • Bilingual communication
  • Customer service
  • Cash handling
  • Teller operations
  • Confidentiality
  • Professionalism and courtesy
  • Exceptional customer service
  • Bilingual in Spanish and English

Languages

English
Professional
Spanish
Professional

Timeline

Bilingual Teller

Family Security Credit Union
05.2023 - 02.2025

Interpreter/Front Desk Medical Receptionist

Family Health Care Clinic
07.2019 - 07.2021

Front Desk Receptionist

Sleep and Pulmonary Care Center
01.2017 - 04.2018

High School Diploma -

Decatur High School

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