Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yenira Santiago

Port Richey

Summary

During my time working in the medical field, I’ve had the opportunity to develop my skills on working in a an office setting.

I am experienced with customer service, patient care, HIPAA, billing and coding, administrative work, and general office duties.


I am committed to providing excellent service.

Overview

20
20
years of professional experience

Work History

Front Office, Referral Coordinator

Access Healthcare Physicians
04.2019 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Coordinated interactions between healthcare providers and patients to guarantee prompt service delivery.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.

Medical Receptionist, Medical Biller

ProHealth Physicians of Glastonbury
05.2010 - 03.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Health Information Services Specialist II

Lakeside Behavioral Healthcare
02.2005 - 06.2010
  • Reviewed all authorizations for the release of protected health information to ensure validity and ensured requirements for Federal, State and company procedures were met
  • Performed search and match procedures to identify client information in company system to locate correct records in a timely manner
  • Reviewed and audited records thoroughly and accurately for completeness prior to releasing client record copies
  • Accurately filed client records by terminal digit filing system in a timely manner
  • Accurately utilized company system to audit services, ensuring all filing is up-to-date within client record
  • Assisted with preparation of medical records for audits and site visits conducted by external organizations, contracting bodies and accrediting organizations
  • Maintained knowledge of JCAHO, Medicaid, DCF and other state and federal regulatory standards regarding chart completion and signature requirements
  • Followed appropriate procedures to accuracy of disclosure of confidential and sensitive information
  • Assisted with proper and timely release of protected health information in accordance with Federal and State laws and company procedures
  • Scanned client charts into system for electronic medical record to be created

Education

Central Falls High School
Rhode Island

Billing Training -

Training Direct
CT

Skills

  • Avatar
  • CMHC
  • Microsoft Word
  • Microsoft Outlook
  • Windows Messenger
  • Social Security Administration site

Languages

Spanish
Native or Bilingual

Timeline

Front Office, Referral Coordinator

Access Healthcare Physicians
04.2019 - Current

Medical Receptionist, Medical Biller

ProHealth Physicians of Glastonbury
05.2010 - 03.2019

Health Information Services Specialist II

Lakeside Behavioral Healthcare
02.2005 - 06.2010

Central Falls High School

Billing Training -

Training Direct

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Yenira Santiago