Yenis Diaz
Miami,FL
Summary
Dedicated professional server with over 2 years experience in the restaurant industry. Background in high volume restaurant environments. Extensive knowledge of Cuban, Spanish and Brazilian foods, beverages and wines, meats. Understands how to provide superior guest service while maintaining a professional relationship with team members. Strong skills in order and payment processing, upselling techniques, and keeping areas clean and well-stocked. Committed to increasing customer satisfaction by providing memorable dining experiences. Career goals include further enhancing customer service initiatives and contributing to operational success.
Overview
2
2
years of professional experience
Work History
Server
Toro Loco Churrascaria
Miami, FL
11.2024 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Server
Paco's Way
Miami, FL
10.2022 - 11.2024
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Resolved customer complaints swiftly and professionally when needed.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Responded promptly to requests from servers or other staff members.
Education
Bachelor of Science - Accounting and Finance
Hermanos Saiz Montes De Oca University
Cuba07-2019
Skills
- Customer service
- Serving expertise
- Menu item recommendation
- Order management
- Problem-solving
- Strong work ethic
- Fine dining
- Table setting
- Dining room setup
- Quick learner
- Opening and closing procedures
- Food delivery
- Time management
- Effective multitasking
- Cash handling
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server
Toro Loco Churrascaria
11.2024 - Current
Server
Paco's Way
10.2022 - 11.2024
Bachelor of Science - Accounting and Finance
Hermanos Saiz Montes De Oca University
Similar Profiles
Yoslaine Blen AntunezYoslaine Blen Antunez
Dishwasher at El Toro Loco ChurrascariaDishwasher at El Toro Loco Churrascaria
Gerardo AcevedoGerardo Acevedo
Customer Service Cashier at Toro LocoCustomer Service Cashier at Toro Loco
Arlette MontanoArlette Montano
Cashier Team Lead at El Toro Loco SupermarketCashier Team Lead at El Toro Loco Supermarket