Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yenisel Pena

Hialeah,FL

Summary

Energetic professional with more than 5 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Dependable leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying important needs to develop and deliver creative solutions. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated individual with business acumen and willingness to take on challenging roles. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

13
13
years of professional experience

Work History

Team Lead

Memorial HealthCare
MPC
01.2018 - Current
  • Improve efficiency and quality in delivering healthcare services
  • Develop departmental goals and objectives
  • Ensure that the facility in which they work is up to date on and compliant with laws and regulations
  • Recruit, train, and supervise staff members
  • Manage the finances of the facility, such as patient fees and billing, create work schedules
  • Prepare and monitor budgets and spending to ensure departments operate within funding limits
  • Keep and organize records of the facility’s services
  • Communicate with members of the medical staff and department heads about new improvements
  • Adapt to emerging challenges quickly/ Joint Commission
  • Solicit feedback through surveys or town hall meetings to learn more about potential gaps in healthcare service provisions
  • Built strong relationships with customers through positive attitude and attentive response
  • Mentored and guided employees to foster proper completion of assigned duties
  • Assisted with new hire processing and existing training programs
  • Facilitated training for associates through daily coaching and regular performance appraisals
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Coordinated resources across multiple teams to achieve project goals within budget constraints.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Maintained accurate records of employee attendance and task completion times.
  • Identified opportunities for process improvements, implementing changes when required.
  • Created detailed reports on team activities as requested by management.
  • Motivated staff through positive reinforcement techniques.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Followed staffing strategies to achieve production goals.
  • Rotated through series of different stations based on team needs.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Assistant Manager

Sunshine Medical Solution
Hollywood, FL
01.2013 - 03.2018
  • Ensured exceptional patient-care services, executing flawless customer service/account management
  • General patient retention, utilizing customer alliance building strategy to implement best practices
  • Generating weekly reports from pay and work hours to determine efficiency
  • Manage EOB’s, HEDIS measures with working staffs
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Creating budgets for various units and departments and making sure they are adhered to
  • Keeping a record of how many patients are receiving care in the facility
  • Taking inventory of supplies, equipment, and tools
  • Managing patient finances, including fees and billing
  • Using innovative solutions to solve problems
  • Ensuring that all hospital and medical records are up to date, organized, and stored securely
  • Conducting staff performance reviews and determining areas for improvement
  • Developing new policies and implementing them.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Medical Assistant

Eduardo A. Reyes MD
Hialeah, FL
08.2010 - 12.2012
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Organized charts, documents and supplies to maintain team productivity.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Conducted insurance verification and pre-certification and pre-authorization functions.

Education

Bachelor of Science/ HealthCare Administration - Health Care

DeVry University
FL
02.2020

ASS in Medical Assistant -

Fortis College
06.2010

Skills

  • Adept in Word, Excel, PowerPoint, Outlook, EMR (Epic)
  • Scheduling and Coordinating
  • Employee Coaching, Mentoring and Overseeing Employees
  • Training and Development
  • Managing Multiple Priorities
  • Cash Deposits and Receipts
  • MHS Lean Yellow Belt
  • Schedule Management
  • Performance Monitoring
  • Performance Improvement
  • Quality Control
  • Workplace Safety
  • Invoice Verification
  • Team Supervision
  • Mentoring
  • Quality Improvement
  • Coaching
  • Overtime Management
  • Account Management
  • Performance Evaluations
  • Team Check-Ins
  • Problem-Solving
  • Conflict Resolution
  • Coaching and Mentoring
  • Staff Training
  • Safety Processes and Procedures
  • Leading Team Meetings
  • Teamwork and Collaboration
  • Safety
  • Leadership

Accomplishments

  • Lean Yello Belt
  • Employee of the Month
  • Improve PRC's Scores

Timeline

Team Lead

Memorial HealthCare
01.2018 - Current

Assistant Manager

Sunshine Medical Solution
01.2013 - 03.2018

Medical Assistant

Eduardo A. Reyes MD
08.2010 - 12.2012

Bachelor of Science/ HealthCare Administration - Health Care

DeVry University

ASS in Medical Assistant -

Fortis College

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Yenisel Pena