Yenisleidy Veitia
Salisbury,NC
Summary
Professional with solid background in management support, adept at enhancing team efficiency and achieving results. Skilled in administrative tasks, project coordination, and problem-solving. Strong focus on collaboration and adaptability, ensuring smooth operations and timely delivery. Known for reliability, effective communication, and proactive approach to dynamic work environments.
Overview
11
11
years of professional experience
Work History
Care Management Support Assistant 3
Humana Insurance
10.2025 - Current
- Member engagement and customer service.
- Conducting assessments and questionnaires.
- Identifying and addressing health risks.
- Coordinating appointments and care needs.
- Removing barriers to healthcare access.
- Helping members understand and use benefits.
- Handling high-volume inbound and outbound calls.
- Multitasking across multiple systems and applications.
- Flexible and adaptable to change.
Consumer Service Operation Rep 2
Humana Insurance
05.2019 - 10.2025
- Assist members with Medicaid financial assistance program
- Process State Medicaid applications
- Provide information about local food banks
- Route members to appropriate departments as needed
- Respond to voicemails and Postcards
- Accurately document members feedback and special needs
- Meet daily and Monthly productivity metrics
- Remote
Member Services Rep
Molina Healthcare
02.2017 - 05.2019
- Support members and providers
- Review Medical claims and CPT Codes
- File grievances and Appeals for members and providers
- Medical and dental benefits
- Assist with formal training needs of new employees
- Manage large amounts of inbound calls
- Update member account information
- Schedule doctor’s appointments when needed
- Comply with HIPAA and other legal regulations
Sales representative
CVS Pharmacy
11.2014 - 09.2016
- Operate a cash register including cash transactions, checks
- Greet each customer at all times and assist with their questions, problems and complaints
- Complete price changes
- Answer the telephone using the appropriate greeting
- Certified in photo/digital center. (Processing photo orders.)
- Identify the customer's needs and provide information related to Metro PCS products and services.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2013
Skills
- Great ability to work under pressure
- Excellent physical stamina and the ability to multitask
- Ability to work independently and work in a team
- Knowledge and understanding of safety regulations
- Quick study
- Great communication skills
- Accuracy and Attention to details
- Tolerant and flexible to different situations
- Knowledge with Microsoft Office - Word, Excel, and PowerPoint
- Ability to perform basic clerical duties including but not limited to faxing, copying, data entry, filing
LANGUAGES
English & Spanish
Timeline
Care Management Support Assistant 3
Humana Insurance
10.2025 - Current
Consumer Service Operation Rep 2
Humana Insurance
05.2019 - 10.2025
Member Services Rep
Molina Healthcare
02.2017 - 05.2019
Sales representative
CVS Pharmacy
11.2014 - 09.2016
High School Diploma -
Miami Senior High School