Yenisley Gonzalez Oliva
Panama City,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manicurist and Pedicurist
Self-employeed
02.2011 - Current
- Enhanced client satisfaction by providing high-quality manicure and pedicure services.
- Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Streamlined inventory management by implementing an organized system for tracking supplies and ordering replenishments as needed.
- Customized nail designs for special events, receiving positive feedback from clients on creativity and attention to detail.
- Provided excellent customer service, addressing concerns promptly and professionally to maintain client trust.
- Utilized time management skills to effectively balance multiple appointments while maintaining high-quality results.
- Assisted in marketing efforts by showcasing completed work on social media platforms, generating increased interest and attracting new clientele.
Licensed Manicurist
Passion Nails
10.2022 - 03.2023
- Enhanced client satisfaction by providing exceptional manicure and pedicure services.
- Increased salon revenue by upselling additional nail care products and treatments.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
- Improved customer retention through personalized consultations and tailored treatment plans.
Customer Service Representative
Mantilla Branch
04.2009 - 01.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
The Era
10.2004 - 03.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts -
IPUEC
Cuba1998
Skills
- Callus Removal
- Salon Maintenance
- Upselling Services
- Hygiene Standards
- 20 plus years customer service
- Spanish speaking
Certification
Certified Manicurist
Languages
Spanish
Native or Bilingual
Timeline
Licensed Manicurist
Passion Nails
10.2022 - 03.2023
Manicurist and Pedicurist
Self-employeed
02.2011 - Current
Customer Service Representative
Mantilla Branch
04.2009 - 01.2011
Cashier
The Era
10.2004 - 03.2008
Bachelor of Arts -
IPUEC
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