Summary
Overview
Work History
Education
Skills
Languages
Timeline
RegisteredNurse

YENISLEY RIVERO

HIALEAH,FL

Summary

Accomplished Referral and Surgical Coordinator at JOSE F. BACA M.D, adept in insurance verification and patient coordination, significantly enhanced surgical team efficiency and patient satisfaction. Leveraged strong communication skills and professionalism to navigate high-volume caseloads, achieving consistent monthly sales targets in a previous role as Clothing Store Manager. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Surgical Coordinator

JOSE F. BACA M.D
2015.02 - Current
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Arranged pre-operative and post-operative appointments for surgical patients.

Referral Coordinator

JOSE F. BACA M.D
2004.04 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Scheduled and confirmed referral appointments to reduce wait times for patients.

Front Desk Medical Receptionist

JOSE F BACA M.D
2004.04 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Maintained current and accurate medical records for patients.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Medical Office Assistant

JOSE F BACA M.D
2004.04 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Assisted with medical coding and billing tasks.

Clothing Store Manager/Customer Service Cashier

Marianne
2000.06 - 2004.01
  • Addressed customer complaints promptly, ensuring resolution and minimizing negative impact on the business.
  • Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
  • Increased sales by implementing effective merchandising strategies and managing store inventory.
  • Improved customer satisfaction through exceptional service and quick response to inquiries.
  • Achieved monthly sales targets consistently by motivating staff and implementing strategic promotions.
  • Implemented loss prevention measures to reduce theft incidents within the store significantly.

Education

High School Diploma -

HIALEAH SENIOR HIGH SCHOOL
Hialeah, FL
06.2000

Miami Dade College
Miami, FL
2001.09 -

Skills

  • Strong Communication Skills
  • Insurance Verification
  • Professionalism and Confidentiality
  • Patient coordination
  • Medical Office Experience
  • Schedule Coordination
  • EHR Software
  • Prescription Refills
  • Patient Referral
  • Appointment Scheduling
  • Customer Service
  • Medical Coding
  • Obtaining authorizations

Languages

Spanish
English

Timeline

Surgical Coordinator

JOSE F. BACA M.D
2015.02 - Current

Referral Coordinator

JOSE F. BACA M.D
2004.04 - Current

Front Desk Medical Receptionist

JOSE F BACA M.D
2004.04 - Current

Medical Office Assistant

JOSE F BACA M.D
2004.04 - Current

Miami Dade College
2001.09 -

Clothing Store Manager/Customer Service Cashier

Marianne
2000.06 - 2004.01

High School Diploma -

HIALEAH SENIOR HIGH SCHOOL
YENISLEY RIVERO