YENISSA NAJERA
Chicago,Illinois
Overview
11
11
years of professional experience
Work History
Receptionist
Bucktown Endodontics
05.2020 - 11.2023
- First point of contact for in-person, phone, and email inquiries with prospective patients
- Responsible for patient insurance verifications
- Scheduled all consultations and procedures
- Assisted patients with both checking in and out of their procedures and appointments
Call Center Representative
Everyone's Family Dental Corporate
08.2019 - 04.2020
- Fielded multiple phone calls throughout the day to assist patients with scheduling their appointments and answer any of their questions they may have
- Managed incoming referrals and pre-authorizations
- Scheduled the doctor's future appointments and accommodate any changes as necessary
Waitress
Clarke's Diner
09.2014 - 10.2015
- Greeted all incoming customers with a positive and friendly demeanor
- Displayed in depth product knowledge of all menu options and how any items were prepared upon request
- Took food and drink orders then communicated any special requests to the kitchen staff
- Verified all orders were correct and up to my satisfaction before delivery to patrons
Ticket Agent
O'Hare Prospect Airport Services
08.2012 - 10.2013
- Responsible for ticket reservations, cancellations, and flight itinerary alterations
- Planned routes and computed ticket costs
- Assisted passengers with baggage check-in and seat assignment on the aircrafts
- Answered inquires at the terminal and on the phone
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ03-2025
Medical Assisting - Certificate
Northwestern College
06.2018
Skills
- Medication Administration
- HIPAA Compliant
- Medical History Documentation
- Records Management
- Appointment Scheduling
- Phone Etiquette
- Microsoft Word & Excel
- Scheduling
- Bookkeeping
- Office administration
- Customer and client relations
- Multi-line telephone skills
- Scheduling appointments
- Data entry
References
available upon request
Administrativeskills
- Bilingual English/Spanish
- 60 WPM
- Medical Transcription
- HIPAA Compliant
- Medical History Documentation
- Records Management
- Appointment Scheduling
- Phone Etiquette
- Microsoft Word & Excel
Languages
Spanish
Full Professional
Timeline
Receptionist
Bucktown Endodontics
05.2020 - 11.2023
Call Center Representative
Everyone's Family Dental Corporate
08.2019 - 04.2020
Waitress
Clarke's Diner
09.2014 - 10.2015
Ticket Agent
O'Hare Prospect Airport Services
08.2012 - 10.2013
Bachelor of Science - Business
University of Phoenix
Medical Assisting - Certificate
Northwestern College