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From a young age, I’ve dedicated my life to caring for both people and animals, developing a deep sense of empathy and compassion. Right out of high school, I joined the U.S. Army, where I trained as a veterinary technician and gained invaluable experience providing medical care for animals while also serving as a clinic receptionist. My time in the military taught me discipline, adaptability, and the importance of teamwork in high-pressure situations.
Prior to my military service, I worked as a kennel technician during high school, where I honed my skills in animal care, organization, and customer service. These experiences have shaped me into a hardworking, dependable professional who thrives in collaborative environments. I am currently pursuing my associate’s degree to further my knowledge and continue working toward my goal of advancing in the field of animal care and wildlife conservation.

I have a yearning within my heart to provide with the best quality and most efficient care in my work and job. I believe I can provide outstanding service that can greatly benefit as a part of your team, because of my schooling and past places of employment; I have learned what it takes to accomplish certain feats others are not willing to do. Above all I am a skilled individual with a wide range of experience and expertise. I have gone above and beyond for past jobs to do my best as an employee. I am willing to work hard, take my time to learn new things. It would be my sincere pleasure to be able to share my dedication and professionalism with your facility, with over 10 years of customer service.

Dedicated Veterinary Technician with extensive experience at Mppah, skilled in administering vaccinations and performing diagnostic tests. Proven ability to manage emergency care and provide compassionate patient monitoring. Adept at surgical support and laboratory operations, ensuring optimal animal health outcomes through effective communication and teamwork.

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

 Highly skilled administrative professional with extensive expertise in switchboard operation, record-keeping, and database administration. Microsoft Office with a strong focus on attention to detail and security awareness.    Proficient in email management, document control, and office supply management. Demonstrates exceptional multitasking and prioritisation abilities, ensuring efficient correspondence distribution and post management. Committed to maintaining high standards of punctuality and security understanding while managing incoming mail distribution and access control.    Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.    Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.    Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.    Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.    Case administrator equipped to handle guest, staff and organisational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.    Experienced Case Administrator with a proven record in effective, professional reception caseload management. Using outstanding communication, relationship-building and organisational skill to optimise customer experiences and ensure positive.    Highly-organised Case Administrator of 20 years, working meticulously and methodically for enhanced administrative support. Skilled in accurate, efficient caseload management, ensuring positive progress and outcomes through exceptional coordination and planning.    Hardworking Case Administrator with extensive experience in Probation Service settings, offering tireless attention to accuracy and quality standards for dependable administrative support. Optimising customer outcomes through astute caseload management, working tirelessly to achieve positive results in line with tight deadlines.    Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.    Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions. 

YENISSA NAJERA

Overview

Work History

Receptionist

Call Center Representative

Waitress

Ticket Agent

Education

Bachelor of Science - Business

Medical Assisting - Certificate

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Administrativeskills

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Receptionist

Call Center Representative

Waitress

Ticket Agent

Bachelor of Science - Business

Medical Assisting - Certificate

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