Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Yenita Bautista

Administrative Assistant
Monticello,GA

Summary

  • Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Overview

3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Customer Service Associate

UPS Customer Center
Conyers, GA
01.2022 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.

Office Administrative Assistant

Legacy CORP
Eatonton, GA
07.2020 - 12.2021
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Authored business documents to organize and emphasize information quickly and effectively.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Customer Service Representative

Best Buy
Covington , Georgia
01.2020 - 06.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [100]%.
  • Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Jasper County High School
03.2019 - 12.2022

Skills

    Time management

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Timeline

Customer Service Associate

UPS Customer Center
01.2022 - 12.2022

Office Administrative Assistant

Legacy CORP
07.2020 - 12.2021

Customer Service Representative

Best Buy
01.2020 - 06.2020

High School Diploma -

Jasper County High School
03.2019 - 12.2022

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Yenita Bautista Administrative Assistant