Yenitzic Mayo

• Facilitated recovery-oriented support groups and psychoeducation workshops
• Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans
• Attend Annual Homeless Youth Awareness meeting with the San Diego Board
• Prepared and delivered meals to patients, assisting with feeding when necessary
• Assist the clients with check ins. Redirecting patients when they needed other types of support
• Helped at a teen mom school and motivated them to keep reaching towards their goals

While working at Wetzel's I started as a cashier and quickly moved my way up to assistant manager . While working here we work as a team to make sure costumers receive amazing food quality. We do this by cooking safe, clean, and by following food handling procedures.

• Training new employees
• Fast pace cooking
• Taking care of three stores at the same time (Belmont Park)
• Also work at Wetzel’s Pretzels at the Navy base (One person store)
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed strategy to increase sales and drive profits.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Supervised daily operations, ensuring high standards of quality and customer service.

• One person job attending costumers and serving their food
• Multitask register and cooking
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Observed health code regulations and internal policies for cleaning and sanitizing.
• Maintained menu knowledge to provide recommendations and answers to customer questions.
• Collaborated with management to develop marketing and promotional activities.
• Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
• Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

• Managed appointment scheduling using spa management software to optimize therapist availability.
• Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
• Coordinated daily operations, ensuring smooth transitions between treatments and services.
• Assisted in maintaining inventory levels for retail products, contributing to effective stock management.
• Trained new staff on reception procedures and customer service protocols to ensure consistency.
• Collaborated with therapists to create seamless client experiences, improving overall satisfaction rates.
• Escorted clients to spa areas, treatment rooms, and offices.
• Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Promoted special offers and packages to increase revenue through upselling techniques.
• Resolved client issues professionally, promoting a positive image of the spa brand.