Yenizet Lopez Guanche
Starke,FL
Summary
At Eakes Office Solutions, I excelled in supply chain coordination and customer service, enhancing on-time shipments and resolving issues with a proactive approach. Leveraging skills in sales order processing and effective communication, I boosted customer satisfaction and streamlined operations, demonstrating a strong ability to manage returns and engage positively with diverse teams.
Overview
7
7
years of professional experience
Work History
Order Processor
Eakes Office solutions
Grand Island, NE
03.2018 - 12.2024
- Complied with consolidation ship dates to facilitate on-time shipments.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Maintained database of customer orders, tracking progress from receipt through delivery.
- Investigated discrepancies between customer orders and vendor invoices for resolution.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Created purchase orders for suppliers based on customer requirements.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Processed returns according to established procedures while maintaining a high level of accuracy.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Pulled correct product from inventory to pack into appropriate box for customers.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Operated handheld scanners and computer terminals to document updates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Received verbal or written instructions from customers pertaining to their specific needs.
- Generated reports on order history and inventory levels as requested by management team.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed daily operations of business development projects.
- Assisted in conducting customer satisfaction surveys and analyzing results.
- Participated in training sessions and workshops to enhance business development skills.
- Posed as models for advertising, artistic creation and display of goods.
- Helped organize and participate in networking events and trade shows to promote the company.
- Assisted in the preparation of financial analyses and budget forecasts for projects.
- Participated in the development of strategic partnerships and alliances.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed customer feedback to improve product features or services offered.
- Identified customer needs by asking questions and advising on best solutions.
- Analyzed competitor activities and provided insights for competitive positioning.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Strengthened traceability by developing organizational filing systems for shipping and order fulfillment records.
Education
High School Diploma -
Playa Giron
N/A02-2003
Skills
- Managing returns
- Verifying merchandise
- Operating forklifts
- Supply chain coordination
- Materials inspection
- Handheld scanners
- Picking orders
- Preparing boxes
- Preparing packages
- Sales order processing
- Invoicing and billing
- Order tracking
Languages
English
Professional
Spanish
Full Professional
Timeline
Order Processor
Eakes Office solutions
03.2018 - 12.2024
High School Diploma -
Playa Giron
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