Yenlis Santamaria Casola
Belen,NM
Summary
Detail-oriented Criminal Justice graduate with military experience as a Cavalry Scout and a proven ability to thrive in fast-paced environments. Skilled in situational awareness, risk assessment, and effective communication, with a strong focus on teamwork and professionalism. Bilingual communicator adept at engaging with diverse populations and delivering exceptional customer service. Ready to leverage education and training to excel as a Security Officer.
Overview
2
2
Languages
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Receiving Associate
Burlington Coat Factory Distribution Center
Hoover, Alabama
08.2023 - 09.2025
- Received and inspected incoming shipments for quality and accuracy.
- Organized merchandise in designated areas for efficient inventory management.
- Operated forklifts and pallet jacks to safely move products within the warehouse.
- Sorted and labeled items according to size, type, style, color or product code.
- Collaborated with team members to maintain a clean and safe working environment.
- Assisted in training new associates on safety protocols and operational procedures.
Overnight Stocker
Walmart
Adamsville, Alabama
10.2024 - 04.2025
- Stocked shelves with merchandise to ensure product availability for customers.
- Assisted in unloading delivery trucks and distributing products to sales floor.
- Organized shelves, racks and bins to ensure product availability.
- Monitored inventory levels and reported discrepancies to management promptly.
- Provided support to customers by locating merchandise throughout the store.
Customer Service Representative
Wells Fargo
Homewood, Alabama
07.2022 - 07.2023
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with account inquiries and transaction details.
- Processed transactions accurately using internal banking systems and software.
- Educated customers on fraud prevention, product features, and services offered by the bank.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Maintained up-to-date knowledge of bank policies and compliance regulations.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cavalry Scout (19D)
US Army
Fort Benning, Georgia
06.2019 - 05.2020
- Identified and assessed potential security threats.
- Conducted security patrols and monitored assigned areas.
- Responded to security incidents and emergencies.
- Maintained strong situational awareness at all times.
- Documented incidents and maintained accurate reports.
- Trained new scouts on navigation techniques and operational procedures.
Education
Bachelor of Science - Criminal Justice
Faulkner University
Birmingham, AL 06.2025 - 06.2026
Skills
- Inventory management
- Emergency response
- Situational awareness
- Conflict resolution
- Problem solving
- Training and onboarding
- Customer service
- Team collaboration
- Report writing
- Bilingual
- Valid driver's license
- Military experience
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bachelor of Science - Criminal Justice
Faulkner University
06.2025 - 06.2026
Overnight Stocker
Walmart
10.2024 - 04.2025
Receiving Associate
Burlington Coat Factory Distribution Center
08.2023 - 09.2025
Customer Service Representative
Wells Fargo
07.2022 - 07.2023
Cavalry Scout (19D)
US Army
06.2019 - 05.2020