YENNIA AGUIRRE
Miami,FL
Summary
Resourceful Office Manager with more than 10 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
25
25
years of professional experience
Work History
Patient Coordinator
Dream Team Law
Coral Gables, FL
03.2022 - Current
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Communicated with patients to ensure quality of care and develop care plans.
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Assured regulatory compliance and professionalism across patient service.
- Mentored new hires, including explaining hospital policies, procedures, and practices.
- Obtained informed consent and payment documentation from patients and filed in system.
Nail Technician
Self Employed
Miami, FL
01.1999 - Current
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Educated clients on proper nail care techniques.
- Maintained supply inventory and replenished to maintain consistent availability.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Conducted consultations with clients to determine their needs and preferences.
- Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
- Demonstrated knowledge of all products and services offered in the salon.
Office Manager
National Funeral Homes
Little Havana, FL
06.2014 - 03.2022
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Provided training to new hires on office policies and procedures.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Funeral Assistant
National Funeral Homes
Little Havana, FL
06.2009 - 06.2014
- Organized and set up chapel or visitation rooms, ensuring all necessary items were present and in proper order.
- Provided support to families during their time of need by helping them make arrangements for funerals and memorial services.
- Greeted guests at the door and provided directions when needed.
- Helped coordinate transportation for family members, pallbearers, clergy, and other participants as required.
- Maintained accurate records of all services performed, including obituaries, death certificates, cemetery locations and burial permits.
- Coordinated with vendors such as florists, musicians, printers and caterers to ensure that all services ran smoothly.
- Accompanied deceased persons to the place of final disposition or cremation facility.
- Prepared documents for legal requirements related to burials or cremations.
- Served as a liaison between families, funeral directors and other personnel involved in funeral services.
- Ensured that any special requests from families were met in a timely manner.
Education
High School Diploma -
Ipu Juan George Doto
Holguin, Cuba06-1994
Skills
- Customer Service
- Transferable Skills
- Office Administration
- Resource Management
- Articulate Communication
- Case Management
References
Please ask for references.
Languages
Spanish
Professional
English
Limited
References
References available upon request.
Timeline
Patient Coordinator
Dream Team Law
03.2022 - Current
Office Manager
National Funeral Homes
06.2014 - 03.2022
Funeral Assistant
National Funeral Homes
06.2009 - 06.2014
Nail Technician
Self Employed
01.1999 - Current
High School Diploma -
Ipu Juan George Doto
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