Yennie Torres Ferrer
Tampa,FL
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
25
25
years of professional experience
Work History
Warehouse Worker
Chicken Farm
Miami , FL
2022.11 - 2023.12
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Monitored temperature and humidity levels in the warehouse environment.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
Restaurant Manager
El Meson Sandwiches
La Habana , Cuba
1999.01 - 2022.10
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Created new menu items based on customer feedback and industry trends.
Education
High School Diploma -
Ignacio Agramonte
Cuba1998-07
Skills
- Storage Organization
- Material Handling
- Operations Support
- Warehouse Organization
- Shipping and Receiving
- Supply Ordering
- Quality Control
- Inventory Tracking
- Order Picking
Languages
Spanish
Native/ Bilingual
Timeline
Warehouse Worker
Chicken Farm
2022.11 - 2023.12
Restaurant Manager
El Meson Sandwiches
1999.01 - 2022.10
High School Diploma -
Ignacio Agramonte
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