Yennifer Amaya-Iraheta
Washington,DC
Summary
Adept at driving customer retention and sales growth, my tenure at Barnes and Noble College Bookstore honed my product knowledge and customer engagement skills. Mentoring roles at Cheesecake Factory showcased my ability to lead and improve team efficiency. Excelling in conflict resolution and upselling strategies, I consistently enhance customer satisfaction and team performance. Sales professional with track record of driving revenue growth and enhancing customer satisfaction. Skilled in leveraging product knowledge and sales techniques to meet and exceed targets. Known for strong team collaboration, adaptability, and delivering consistent results. Proficient in communication, relationship building, and utilizing CRM tools to optimize sales processes.
Overview
6
6
years of professional experience
Work History
Sales Associate Specialist
Barnes and Noble College Bookstore
04.2021 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Server Trainer
Cheesecake Factory Inc
02.2019 - 02.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
BBA - Business Administration And Management
Marymount University
Arlington, VABBA - Business Administration And Management
University of District of Columbia
Washington, DC08-2026
Skills
- Effective negotiation
- Money handling
- Store opening and closing
- Customer assistance
- Product knowledge
- Customer service
- Problem-solving
- Phone etiquette
- Time management
- Upselling strategies
- Teamwork and collaboration
- Interpersonal and written communication
Languages
French
Professional Working
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate Specialist
Barnes and Noble College Bookstore
04.2021 - Current
Server Trainer
Cheesecake Factory Inc
02.2019 - 02.2021
BBA - Business Administration And Management
Marymount University
BBA - Business Administration And Management
University of District of Columbia
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