Summary
Overview
Work History
Education
Skills
Timeline
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Yennifer Florentino Rosa

Bronx,NY

Summary

Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

7
7
years of professional experience

Work History

Jewelry Store Manager

Jewerly
05.2017 - 12.2022
  • Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Promoted the stores custom design services, resulting in increased orders for bespoke jewelry pieces.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, gold, and designs.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
  • Managed efficient cash register operations.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
    Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.

Cashier

Food Universe Marketplace
01.2023 - 08.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register to record transactions accurately and efficiently

Daycare Assistant

Day Care Centers
08.2023 - 12.2023
  • Enhanced child development by implementing age-appropriate activities and learning experiences.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
  • Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
  • Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

Education

No Degree - English

CUNY Language Immersion Program (CLIP)
New York, NY
01.2023

Skills

  • Exceptional Customer Service
  • Brand Representation
  • Loss Prevention Strategies
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Cash Drawer Management
  • Friendly and Helpful
  • Honest and Dependable
  • Organization
  • Staff Support
  • Positive Customer Engagement
  • Team Cooperation
  • Efficient Sales Transactions
  • Attention to detail
  • Multitasking abilities
  • Store Organization
  • Customer Assistance
  • Customer Loyalty
  • Excellent computer skills
  • Ability to work well within team setting or independently with minimal supervision

Timeline

Daycare Assistant

Day Care Centers
08.2023 - 12.2023

Cashier

Food Universe Marketplace
01.2023 - 08.2023

Jewelry Store Manager

Jewerly
05.2017 - 12.2022

No Degree - English

CUNY Language Immersion Program (CLIP)

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Yennifer Florentino Rosa