Yennifer Rivera
Santa Rosa,CA
Summary
Dynamic spa attendant with proven expertise at Sbajanitorial.com in enhancing guest satisfaction through exceptional service and meticulous attention to cleanliness. Skilled in reception management and customer engagement, I successfully trained new staff and maintained high sterilization standards, contributing to a welcoming and organized environment.
Overview
1
1
year of professional experience
Work History
Spa Attendant
Sbajanitorial.com
Sonoma, CA
06.2024 - 12.2024
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Cashier
Don Luis Bakery
Cotati, CA
12.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
English-as-a-Second-Language Education
Santa Rosa Junior College
Santa Rosa, CASociologist - Social Sciences
Universidad De El Salvador
San Miguel 12.2017
Skills
- Cleaning and sanitation
- Guest engagement
- Sales and upselling
- Opening and closing procedures
- Restocking management
- Locker room management
- Laundry management
- Sterilization standards
- Reception management
- Supply restocking
- Spa equipment maintenance
- Supply inventory management
- Stock replenishment
- Trash waste and removal
- Guest services
- Housekeeping
- Customer service
- Multitasking
- Cash register maintenance
- Processing payments
- POS system operation
- Handling refunds
- Personal hygiene
- Following procedures
- Bakery equipment operation
- Menu design
- Customer satisfaction
- Team collaboration
- Bakery equipment knowledge
- Verbal and written communication
- Food handling safety
- Food safety
- Cash handling
- Stocking and shelving
- Surface cleaning
- Flexible schedule
- Sanitation procedures
- Hospitality service expertise
Timeline
Spa Attendant
Sbajanitorial.com
06.2024 - 12.2024
Cashier
Don Luis Bakery
12.2023 - 05.2024
English-as-a-Second-Language Education
Santa Rosa Junior College
Sociologist - Social Sciences
Universidad De El Salvador