Yennifer Sierra

Contract Team Lead

• Directed and supervised team of 32 Administrative Support Staff.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Evaluated staff performance and provided coaching to address inefficiencies.

Secretary III

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Scheduled appointments and handled calendars for senior leadership.
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Updated and maintained confidential databases and records.
• Worked with senior management to initiate new projects and assist in various processes.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Scheduled appointments and handled calendars for senior leadership.
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Updated and maintained confidential databases and records.
• Worked with senior management to initiate new projects and assist in various processes.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.

• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Created and updated records and files to maintain document compliance.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Offered technical support and troubleshot issues to enhance office productivity.
• Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.