Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yennifer Watkins

Ocala,FL

Summary

Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.

Overview

12
12
years of professional experience

Work History

Business Office Manager

Brookdale Canopy Oaks
11.2021 - Current
  • Refined processes in place to improve work flow and productivity.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Builds and maintains strong working relationships with management team and encourages teamwork and
    collaboration; cultivates an inclusive community culture. Empowers department leaders to supervise,
    direct, and motivate staff and to proactively recognize and solve issues. Holds department leaders
    accountable for department performance. Provides assistance to leaders and staff as needed. Ensures
    community maintains appropriate staffing levels to meet the needs of residents and in accordance with
    applicable legal requirements.
  • Resolved financial discrepancies and customer billing issues with timely attention..
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.

Administrative Assistant

Brookdale Canopy Oaks
10.2020 - 11.2021
  • Performs administrative duties for the department, including maintaining the payroll/HRIS system, typing correspondence, taking meeting minutes, and opening/prioritizing the mail.
  • Assists in human resources activities, such as developing sources of qualified applicants, conducting screening interviews, administering tests, completing candidate reference and background checks, and coordinating orientation/training for newly hired associates.
  • Assists in preparing and maintaining statistical reports concerning recruitment, interview activity, hires, and terminations. Maintains applicant data logs, ESR reports, advertising logs, personnel file audit tools, etc.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Aided Business Office Manager and Department Leads in various tasks if needed.

Medication Technician

Canterfield Of Ocala
10.2018 - 11.2021
  • Monitored medication storage area to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.

Receptionist

Brookdale Canopy Oaks
06.2012 - 01.2018
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.


Education

High School Diploma -

Dunnellon High School
05.2008

Skills

  • Office Management
  • Employee Onboarding
  • Financial Management
  • Payroll and Budgeting
  • Business Operation Management
  • Human Resource Management
  • Staff Training and Development
  • Proficient in Word, Excel, Powerpoint, Outlook, and OneDrive

Accomplishments

  • Current Business Office Partner for the district. I conduct weekly meetings with new Business Office Mangers/ Business Office Coordinators during a 90 day period and as needed for training and assistance purposes.
  • Pending Core Training
  • Enrolled in Expand Program
  • Developed and instituted employee training and informative onboarding experience which improved productivity and increase compliance rates.
  • Documented and resolved internal conflicts between associates which led to an overall positive and effective work atmosphere.

Timeline

Business Office Manager

Brookdale Canopy Oaks
11.2021 - Current

Administrative Assistant

Brookdale Canopy Oaks
10.2020 - 11.2021

Medication Technician

Canterfield Of Ocala
10.2018 - 11.2021

Receptionist

Brookdale Canopy Oaks
06.2012 - 01.2018

High School Diploma -

Dunnellon High School

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Yennifer Watkins