Yennifher Arenas
Pomona,NY
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Wells Fargo Bank, N.A. showcased my exceptional customer service and cash handling expertise. By mentoring team members and implementing innovative strategies, I significantly improved service delivery and compliance, embodying reliability and fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Lead Teller
Wells Fargo Bank, N.A.
08.2010 - 06.2024
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Identified potential needs through observation, questioning, and listening.
- Answered inquiries regarding checking and savings accounts and other related products.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Received car loan, home loan, and other payments and posted to accounts.
- Increased efficiency of transaction processing by utilizing technology advancements within the banking platform.
- Mentored newly hired team members on appropriate responses to patron questions.
- Optimized workflow processes through effective communication with coworkers during peak hours.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted customers with banking needs and inquiries.
Manager
McDonald's
10.2004 - 07.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
North Rockland High School
Thiells, NYRockland Community College
Suffern, NYSkills
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Transactions Processing
- Cash counting
- Trustworthy and Honest
- Vault Security
- Team Collaboration and Leadership
- Relationship Building
- Operational Efficiency
- Security Procedures
- Cash handling expertise
- Cash Handling Accuracy
- Transaction Overrides
- Coaching and Mentoring
- Teller Support
- Customer Education
- Language Fluency
- Cash Shipment Balancing
- Branch ATM Operation
- Inter-branch Referrals
- Check Verification
- Online Tools Training
- Night and Safe Deposit
- Honest and Dependable
- Reliable and Responsible
- Exceptional customer service
- Cash handling and management
- Cash Handling
- Pleasant and Personable
Languages
Spanish
Native or Bilingual
Timeline
Lead Teller
Wells Fargo Bank, N.A.
08.2010 - 06.2024
Manager
McDonald's
10.2004 - 07.2013
North Rockland High School
Rockland Community College
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