Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yenny Ayala

Los Angeles,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Project Manager-Self

Project Manager-Self
01.2021 - Current
  • Manage aspects of transactions including: process listings, sales and closings, and maintain related records of listings, contracts and closings, review files to make certain that all necessary documents are submitted.
  • Provide consistent level of support in consistent level of support in processing of all sell/buy transactions.
  • Property Management in operations, control, maintenance and oversight of real estate physical property. Includes pricing, leasing specialist, area property management.

B2B Customer Care Representative- Ecommerce

Alo Yoga
09.2022 - 01.2023
  • Process return in Salesforce, assist customer with online questions, concerns about returns
  • Analyze how to effectively reduce the labor hours of e-commerce returns/exchanges
  • B2B effectiveness. Accessibility to the customer

Customer Service- Logistics

Edddie Bauer
01.2022 - 05.2022
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used consultative sales approach to understand and meet customer needs.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

B2B Customer Care Representative

Frame Brand
09.2020 - 01.2021
  • Manage the PO from vendors and buyers (about 500+ doors across the the country)
  • Processed Returns (RMAs/RTVs), issued Credit Memos, and resolved backlog of Returns
  • Train the Sale Team about the production process and product tracking (ATS)
  • Sales Goals about more than 500k to exceed once the department be ran by My Management staff

Education

No Degree - Real Estate Development

Glendale Community College
Glendale, CA
06.2024

Bachelor of Arts - Fashion Merchandising

California State University - Los Angeles
Los Angeles, CA
06.2008

Skills

  • Staff Training
  • Cost Containment
  • Staff Retention
  • Project Planning
  • Budget Administration
  • Contract Development
  • Conflict Management
  • Project Management
  • Client Relations
  • Data Review
  • Performance Evaluations
  • Purchasing and Procurement
  • Microsoft Office Suite Expertise

Languages

Spanish
Professional Working

Timeline

B2B Customer Care Representative- Ecommerce

Alo Yoga
09.2022 - 01.2023

Customer Service- Logistics

Edddie Bauer
01.2022 - 05.2022

Project Manager-Self

Project Manager-Self
01.2021 - Current

B2B Customer Care Representative

Frame Brand
09.2020 - 01.2021

No Degree - Real Estate Development

Glendale Community College

Bachelor of Arts - Fashion Merchandising

California State University - Los Angeles

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Yenny Ayala