Yenny B. Aleman
Oxon Hill,USA
Summary
Systems Analyst with extensive experience at MedStar Georgetown University Hospital, specializing in regulatory compliance and project coordination. Expertise in data organization and analysis leads to enhanced operational efficiency and improved team collaboration. Developed communication templates that significantly streamlined reporting processes, contributing to successful outcomes in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Systems Analyst: Center for Nursing Excellence
MedStar Georgetown University Hospital
Washington, DC
01.2024 - Current
Executive Assistant II: Risk Management, Quality and Safety, Regulatory Readiness
MedStar Georgetown University Hospital
Washington, DC
01.2023 - 01.2024
- Provide high-level administrative support to the AVP of Regulatory Readiness, Senior Director of Patient Quality and Safety, Director of Risk Management, and Chief Quality & Patient Safety Officer
- Serve as a central point of coordination for the Quality & Safety Command Center during regulatory inspections and accreditation (Joint Commission, Department of Health, CMS and other regulation agencies)
- Developed streamlined communication templates and executive dashboards
- Prepare and edit confidential documents including quality reports, safety dashboards, presentations, and regulatory submissions
- Coordinate and facilitate cross-departmental, clinical leadership and executive meetings, including agenda preparation, minutes, and action item follow-up
- Assist in the preparation of quarterly board reports, policy website updates, and audit readiness documentation
- Support data collection, entry, and reporting for quality metrics, patient safety initiatives, and continuous improvement projects
- Assist in coordinating legal case reviews, insurance documentation, and communication with outside counsel and insurers
- Manage expense reporting, travel arrangements, and departmental procurement activities
- Executive Calendar & Travel Management
- Office Operations & Vendor Management
- Data entry and management
Executive Assistant II: Department of Plastic and Reconstructive Surgery
MedStar Georgetown University Hospital
Washington, DC
01.2022 - 01.2023
- Provide comprehensive executive-level administrative support to the Chief of Plastic Surgery, Chief of General Surgery, and the Director of Faculty Appointments in a high-volume academic medical setting
- Manage complex calendars across multiple departments, including clinical, academic, and administrative obligations; prioritize and coordinate meetings, surgical block time, and faculty reviews
- Serve as the primary liaison between surgical chiefs, departmental leadership, faculty, hospital administration, and external stakeholders
- Prepare, edit, proofread and manage confidential documents, including academic dossiers, appointment and promotion packets, credentialing files, and performance evaluation
- Coordinate logistics for departmental meetings, faculty recruitment interviews, academic presentations, and external speaking engagements
- Track faculty credentialing renewals in compliance with institutional policy
- Lead special projects across departments including process improvements, data collection, reporting, and event coordination
- Developed and maintained a centralized system for managing resident schedules, educational conferences, and medical supplies
- Manage clinic schedule for the chief of Plastic Surgery, General Surgery and Resident Program
Patient Precertification Associate: Department Otolaryngology
MedStar Georgetown University Hospital
Washington, DC
01.2016 - 01.2022
- Manage VIP or executive visits, ensuring all logistical details are handled with discretion and care
- Obtain and verify prior authorizations for outpatient visits, surgical procedures, diagnostic testing, and imaging in coordination with clinical teams and insurance providers
- Review clinical documentation and CPT/ICD-10 codes to ensure accurate and complete submissions to insurance carriers
- Maintain ongoing communication with patients, providers, and payers to track the status of authorization requests and resolve denials or delays
- Coordinate closely with surgeons, nurse coordinators, and schedulers to ensure procedures are authorized and cleared prior to scheduled dates
- Input and update authorization status and insurance notes in the electronic medical record (EMR), ensuring accuracy and visibility for clinical staff
- Educate patients on insurance coverage, financial responsibility, and authorization timelines, enhancing the patient experience and reducing confusion
- Monitor and meet departmental timelines and metrics for authorization turnaround, contributing to operational efficiency and care delivery
- Serve as a liaison between the Otolaryngology department and central precertification, billing, and appeals teams
- Successfully processing hearing aid, cochlear devices, bone anchored hearing aids denial appeals.
- Appointment scheduling
- Collecting payments, co-pays, co-insurances
Patient Registration Associate: Department of Orthopedics
MedStar Georgetown University Hospital
Washington, DC
01.2014 - 01.2016
- Registered patients for orthopedic appointments, surgical procedures, and imaging services, verifying demographics and insurance eligibility
- Collected and processed co-pays, pre-payments, and outstanding balances, ensuring compliance with billing policies and reducing front-end denials
- Explained financial policies, coverage details, and patient responsibilities to ensure transparency and improve the patient experience
- Ensured accurate entry of CPT and ICD-10 codes into the EMR/billing system
- Provided high-level customer service in a fast-paced orthopedic clinic, including trauma, sports medicine, pediatrics and surgical specialties
- Appointment scheduling
Concierge: Department of Protective Services
MedStar Georgetown University Hospital
Washington, DC
01.2013 - 01.2014
- Act as a central point of contact for inquiries, directions, and service requests, delivering accurate information and timely assistance
- Anticipate needs and proactively resolve issues, ensuring guest satisfaction and maintaining a service-first mindset
- Maintain confidentiality and discretion, especially when serving high-profile patients, visitors or handling sensitive information
- Track, log, and follow up on all service requests, complaints, or special accommodations to ensure resolution and satisfaction
- Ensure lobby or reception area remains clean, welcoming, and well-stocked with informational materials
Manager
Aleman Cleaning Services
Alexandria, VA
01.2007 - 01.2014
- Create business proposals, service quotes, and bid documents for commercial clients
- Design branded templates for proposals, quotes, and invoices to ensure consistency and professionalism
- Manage and update company website and social media accounts
- Develop and maintain weekly schedules for staff, aligning availability with client needs and optimizing labor efficiency
- Supervise and coordinate a team of cleaning professionals across multiple job sites, ensuring adherence to quality standards and client expectations
- Manage onboarding, training, and performance evaluations for new and existing team members
- Serve as primary point of contact for client inquiries, service adjustments, and issue resolution, ensuring high client satisfaction and retention
- Conduct routine site inspections and quality control checks to maintain consistent service standards
- Track and manage supply inventory, ordering materials as needed to support job site readiness
- Maintain accurate employee time tracking, attendance records, and payroll data for administrative reporting
Education
BS - Business Administration, Psychology
LIBERTY UNIVERSITY
Lynchburg, VA12.2025
AS - Business Administration
NORTHERN VIRGINIA COMMUNITY COLLEGE
Alexandria, VA12.2021
Skills
- Data organization and analysis
- Project coordination
- Administrative support services
- Fundraising and event planning
- Regulatory compliance
- Team collaboration
- Process improvement
- Resource management
- Data integration
- Problem-solving
- Client liaison and relations
- Effective communication skills
- Proficient in Microsoft applications
Certification
Basic Life Support (BLS) – CPR and AED Certified, American Heart Association, 12/31/25
Extracurricular Activities
Volunteer as a Spanish Interpreter, Elim Ministries, Silver Spring, MD NICU Volunteer, MedStar Georgetown University Hospital, Washington, DC Member of the Wellness Committee, MedStar Georgetown University Hospital, Washington, DC Volunteer, Capital Area Food Bank, Washington, DC Outreach Program Coordinator and Fundraising Coordinator, Oxon Hill, MD
References
- Sarah Thornton, Project Manager, MedStar Georgetown University Hospital: Quality and Patient Safety, Washington, DC, 989-254-0683
- Morgan Gonzalez, Regional Finance Administrator, MedStar Georgetown University Hospital: Department of Plastic Surgery, Washington, DC, (845) 709-3808
- Erick Ruiz, Church Administrator, Elim Ministries, Non-Profit Organization, Silver Spring, MD, (240) 832-0297
Awards
- MedStar Georgetown Associate of the month, 07/01/19
- SPIRIT award, 07/01/19
Timeline
Systems Analyst: Center for Nursing Excellence
MedStar Georgetown University Hospital
01.2024 - Current
Executive Assistant II: Risk Management, Quality and Safety, Regulatory Readiness
MedStar Georgetown University Hospital
01.2023 - 01.2024
Executive Assistant II: Department of Plastic and Reconstructive Surgery
MedStar Georgetown University Hospital
01.2022 - 01.2023
Patient Precertification Associate: Department Otolaryngology
MedStar Georgetown University Hospital
01.2016 - 01.2022
Patient Registration Associate: Department of Orthopedics
MedStar Georgetown University Hospital
01.2014 - 01.2016
Concierge: Department of Protective Services
MedStar Georgetown University Hospital
01.2013 - 01.2014
Manager
Aleman Cleaning Services
01.2007 - 01.2014
BS - Business Administration, Psychology
LIBERTY UNIVERSITY
AS - Business Administration
NORTHERN VIRGINIA COMMUNITY COLLEGE
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