Summary
Overview
Work History
Education
Skills
Timeline

Yenny Diaz

Denver,CO

Summary

Dedicated to career advancement, I utilize my skills and experience to propel my professional journey forward. Committed to expanding knowledge for future opportunities. Excel in effective communication and empathy to establish solid customer relationships. Maintained high levels of customer satisfaction and fostered unwavering loyalty.

Overview

7
7
years of professional experience

Work History

Home Bakery

Chelitas Golosinas
01.2020 - Current
  • Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
  • Conducted regular quality control checks on products, ensuring consistency in taste and presentation for each order fulfilled.
  • Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.

Ticketing Desk

Career Group Companies/Axis
01.2018 - 01.2024
  • Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
  • Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
  • Processed refunds and exchanges in accordance with company policy.
  • Arranged staffing hours for daytime and event shifts to accommodate event needs.

CSR/Troubleshooting

24-7 Intouch/NABI
02.2018 - 09.2020
  • Handled incoming telephone inquiries promptly.
  • Diagnosed technical issues for customers' Nabi tablets.
  • Managed system entries for return authorizations on faulty tablets.
  • Assessed replacement needs for community members.

Amazon Returns/Online Order Picking

Kohls
01.2018 - 06.2018
  • Assisted customers in processing Amazon returns.
  • Handled the packaging process for product returns.
  • Identified incoming online orders for store.

Education

Metropolitan State College - Criminal Justice, Photography

Metropolitan State College, Denver, CO
05.2012

High School -

Montbello High School, Denver, CO
05.2008
Graduated High School

Skills

  • Bilingual in English and Spanish
  • Trained in BSA compliance
  • Computer Literate-Microsoft Office
  • Computer Literate-Open Office
  • Punctual
  • Manage Conflicts
  • Multitasking
  • Sales Ability
  • Ability to successfully train others
  • Enforcing Policies
  • Implementing decisions
  • Teaching and Training Skills
  • Customer Service Skills
  • Management
  • Adaptability and Commitment to excellence

Timeline

Home Bakery - Chelitas Golosinas
01.2020 - Current
CSR/Troubleshooting - 24-7 Intouch/NABI
02.2018 - 09.2020
Ticketing Desk - Career Group Companies/Axis
01.2018 - 01.2024
Amazon Returns/Online Order Picking - Kohls
01.2018 - 06.2018
Metropolitan State College - Metropolitan State College, Criminal Justice, Photography
Montbello High School - High School,

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Yenny Diaz