Yenny Millikan
Naples,FL
Summary
Bilingual in English and Spanish with a foreign law degree, seeking new challenges to leverage extensive sales and customer relationship background. Experienced in consumer banking, retail branches, high net worth clients, and business development. Proven sales leader with strong communication skills for conveying new procedures, products, and services. Detail-oriented with team building abilities, consistently delivering outstanding results. Experienced in project coordination, ensuring timely and efficient project execution through strong organizational skills. Track record of enhancing team collaboration and maintaining project documentation accuracy.
Overview
14
14
years of professional experience
Work History
Director of Customer Experience
SAFETTI USA
02.2017 - Current
- Maintained and expanded existing client relations through a high level of customer service.
- Designed and established a follow-up system to keep existing clients informed of upcoming promotions and sales.
- Introduced the brand, presence and products to the US market.
- Promoted business through several networking activities and or cycling/triathlon events.
- Served as liaison between the final customer and the factory to fulfill the client's goal and complete satisfaction for their team's dream kits.
- Supported successful project delivery by maintaining updated progress reports and providing regular status updates to stakeholders.
- Contributed to quality assurance efforts by reviewing deliverables and ensuring alignment with client expectations.
- Provided thorough support, problem resolution and navigational assistance for customers via chat, email and phone.
- Assisted network administrators with configuring, maintaining, monitoring, and backing up local servers.
- Coordinated cross-functional teams to achieve seamless project execution and timely completion.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Acted as a liaison between project teams and clients, fostering positive relationships through clear communication channels.
Substitute Teacher
Collier County Public Schools
04.2016 - 02.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Personal Banker
FIFTH THIRD BANK
04.2014 - 01.2016
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Branch Manager, Licensed Financial Specialist
WELLS FARGO BANK
03.2011 - 04.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced customer loyalty by offering exceptional service during account openings, loan applications, and credit card processing.
- Assisted in achieving branch targets through active participation in promotional campaigns and events.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- 2006 Sales and Service Award for Top 1% Performer
Education
Professional Law Degree - Law
Universidad Santo Tomás
Bogota, Colombia 01.1999
Skills
- Proficient in software applications
- Client support
- Effective problem resolution
- Prioritization and scheduling
- Effective team collaboration
- Strong organizational abilities
- Versatile in dynamic environments
- Strong interpersonal skills
- Professional communication skills
- Commitment to professional standards
- Ability to adjust to new challenges
Education And Licenses
- Professional Law Degree, Universidad Santo Tomás, Bogotá, Colombia, Equivalent of a US Bachelor's degree (As per JS&A's Foreign Credential Evaluation Report), 01/01/92, 12/31/99
- Florida Real Estate License, #SL3355260
Languages
Spanish
Native or Bilingual
Timeline
Director of Customer Experience
SAFETTI USA
02.2017 - Current
Substitute Teacher
Collier County Public Schools
04.2016 - 02.2017
Personal Banker
FIFTH THIRD BANK
04.2014 - 01.2016
Branch Manager, Licensed Financial Specialist
WELLS FARGO BANK
03.2011 - 04.2014
Professional Law Degree - Law
Universidad Santo Tomás
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