Yenny Ortiz
Dallas,TX
Summary
Dynamic Assistant Manager with a proven track record at Panda Express, excelling in team leadership and customer service. Successfully implemented training programs that enhanced staff performance and engagement, while optimizing inventory management to reduce shortages. Committed to fostering a positive work environment and driving operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistance Manager
Panda Express
Dallas, TX
06.2023 - 04.2026
- Implemented training programs for staff to improve performance and service consistency.
- Monitored inventory levels and coordinated procurement to minimize stock shortages.
- Managed and motivated employees to be productive and engaged in work.
- Collaborated with corporate leadership to align local initiatives with company objectives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Assistant Manager
RaceTrac
Dallas Tx
03.2018 - 05.2023
- Assisted in managing daily operations to ensure efficient store functionality.
- Coordinated staff schedules and delegated tasks to optimize team performance.
- Facilitated training programs for new employees, enhancing onboarding experience.
- Monitored inventory levels, ensuring timely restocking and reducing shortages.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier Manager
El Rancho Supermercado
Dallas Tx
11.2012 - 03.2018
- Supervised daily operations of cash handling and transaction processes.
- Trained and mentored staff on customer service and checkout procedures.
- Managed schedules to ensure optimal staffing during peak hours.
- Implemented inventory management practices for cash register supplies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated training sessions to enhance team skills and efficiency.
Education
High School Diploma -
Thomas Jefferson
Dallas, TX05.2010
Skills
- Customer service
- Team leadership
- Decision-making
- Goal oriented
Timeline
Assistance Manager
Panda Express
06.2023 - 04.2026
Assistant Manager
RaceTrac
03.2018 - 05.2023
Cashier Manager
El Rancho Supermercado
11.2012 - 03.2018
High School Diploma -
Thomas Jefferson