YENNY PEREIRA
Business Admnistrator
Hollywood,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service and Sales Specialist
THE KOOPLES BLOOM
09.2022 - 12.2023
- Prospected and closed new sales, consistently achieving company-set sales targets
- Developed strong relationships with existing customers, providing personalized service and ensuring long-term satisfaction
- Collaborated with the marketing team to develop effective lead generation strategies and product promotions
- Assisted customers in product selection, providing detailed information and recommendations based on their needs
- Processed sales transactions, handled returns, and resolved issues in a timely and efficient manner to ensure customer satisfaction.
Assistant Manager and Sales Specialist
REISS
02.2020 - 09.2022
- Assisting in supervising and managing staff, training new employees, and addressing any conflicts within the team
- Assisting in planning and executing daily operations, ensuring procedures are carried out efficiently and according to company standards
- Interacting with customers to ensure a positive experience, addressing any issues or concerns they may have and ensuring they are resolved appropriately and promptly
- Assisting in inventory management, including tracking stock, replenishing products, and conducting regular inventories to ensure accuracy
- Assisting in implementing sales and marketing strategies, promoting products and services, and working to achieve established sales goals
- Assisting in maintaining the store or establishment, including cleaning, maintenance, and presenting products attractively
- Working closely with the manager to meet company objectives, providing regular reports on performance, and making operational decisions as needed.
Sales Associate
Karen Millen
06.2017 - 05.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Business Administration -
National University
Manizales, Caldas, Colombia03.2009
Skills
Excellent communication and negotiation skills
Proven ability to close sales and drive revenue growth
Customer focused attitude and interpersonal skills
Client Relations
Inventory Maintenance
Customer Service and Care
Sales Expertise
References
Available upon request
Timeline
Customer Service and Sales Specialist
THE KOOPLES BLOOM
09.2022 - 12.2023
Assistant Manager and Sales Specialist
REISS
02.2020 - 09.2022
Sales Associate
Karen Millen
06.2017 - 05.2019
Bachelor of Business Administration -
National University
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