Yenny Rivero
Ross Dress for Less
Homestead,Florida
2
Languages
1
Certification
7
years of professional experience
Compassionate professional with a proven track record in customer service and efficient call management. Skilled at building rapport through active listening and empathetic responses, ensuring client needs are met promptly and effectively.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Store Protection Specialist
3 Months- Conducted routine audits to identify and mitigate potential theft risks.
- Implemented loss prevention strategies resulting in reduced inventory shrinkage.
- Trained staff on best practices for merchandise handling and theft prevention.
- Analyzed incident reports to identify patterns and enhance store safety measures.
- Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes and future reference.
- Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
Phone Receptionist
1 Month- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated scheduling for home health visits, ensuring timely services for clients.
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
Secretary
3 Years- Coordinated food distribution operations to ensure timely delivery to community partners.
- Managed inventory levels, tracking supplies to minimize shortages and waste.
- Assisted in training new staff on safety protocols and operational procedures.
- Streamlined packing processes, improving efficiency in food distribution tasks.
Food Distributor
1 Year 6 Months- Coordinated food distribution operations to ensure timely delivery to community partners.
- Managed inventory levels, tracking supplies to minimize shortages and waste.
- Assisted in training new staff on safety protocols and operational procedures.
- Streamlined packing processes, improving efficiency in food distribution tasks.
Education
Bachelor of Science - Hospitality Leadership And Management
- Relevant Coursework: Hotel Management & Revenue Management
- Extracurricular Activities: Volunteering for the community.
- Capstone Project: Earl's Food Truck Concept Development (Hospitality Management Project).I worked on a team project where we created a business plan for an Earl's Kitchen & Bar food truck. I contributed to menu planning, food safety procedures, cost control, staffing, and operational planning. The project helped me develop skills in hospitality operations, teamwork, and creating a sustainable food service concept
Associate of Arts - Hospitality Administration And Tourism
- Relevant Coursework: Intro to Hospitality & Economics
- Extracurricular Activities: Volunteer for the community.
- Capstone Project: Savor the wave, I collaborated with a team to develop the Savor the Wave hospitality concept, focusing on creating a unique dining experience. Contributed to market research, menu planning, operations planning, customer experience design, budgeting, and presentation development. Assisted in analyzing the target market, developing marketing strategies, and ensuring the project aligned with hospitality industry standards while emphasizing quality service and operational efficiency.
High School Diploma
Skills
Strong organizational skills
Empathy and patience
Stress tolerance
Data entry proficiency
Teamwork and collaboration
Customer service
Time management
Attention to detail
Problem-solving abilities
Punctual and reliable
Multitasking Abilities
Excellent communication
Accomplishments
- Used Microsoft Excel to work on the Hospital Book.
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- HubSpot Inbound Sales Certified - Oct 2025
- HubSpot Inbound Certified- Oct 2025
- HubSpot Marketing Hub Software Certified- Oct 2025
- Bloomberg Finance Fundamentals- Oct 2025
Languages
English
Spanish
Interests
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Creating digital artwork using software like Procreate.
Crafting and DIY Projects
Fashion
Graphic Design
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Video Gaming
Food Tourism
Road Trips
Timeline
Store Protection Specialist
Ross Dress for Less
07.2026 - CurrentRead More
Phone Receptionist
Medcare Home Health Agency
06.2025 - 07.2025Read More
Secretary
Andara
03.2022 - 03.2025Read More
Food Distributor
Bridge to Hope
11.2019 - 05.2021Read More
Miami Dade College
Bachelor of Science from Hospitality Leadership And Management
Read More
Miami Dade College
Associate of Arts from Hospitality Administration And Tourism
Read More
Lincoln-Marti
High School Diploma
Read More