Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yennyfer Sanchez

Harwood Heights,IL

Summary

I am a person very intelligent with extensive knowledge of logistics, inventory management, and regulatory compliance. I demonstrate leadership, strong decision-making skills, and an ability to improve operational efficiency. I successfully optimized workflow processes in previous roles to increase productivity and ensure quality control.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Dolex Dollar Express Inc
CHICAGO, IL
02.2025 - 06.2025
  • Assisted customers with inquiries regarding money transfer services.
  • Processed transactions efficiently using company software.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Maintained accurate records of transactions and customer interactions.
  • Make bill payments, check cashing, money orders, phone recharges, and document prints.

DISTRIBUTION AND OPERATIONS ASSOCIATE

EFECTY
BUCARAMANGA, SANTANDER COLOMBIA
02.2021 - 04.2023
  • Managed inventory levels to ensure timely availability of essential supplies.
  • Assisted in training new staff on operational procedures and best practices.
  • Shipped packages and received goods and materials under guidance of company's procedures.
  • Organized the warehouse layout to optimize space utilization and streamline operations.
  • Customer service

SUPERVISOR

WAREHOUSE D1
OCANA, NORTE DE SANTANDER COLOMBIA
11.2018 - 12.2020
  • Supervised daily warehouse operations and ensured adherence to safety protocols.
  • Coordinated inventory management and maintained accurate stock levels.
  • Trained new team members on equipment usage and operational procedures.
  • Load and unload large food parcel orders, supervise them, and select their respective locations.
  • I have experience as a freight transporter with a pallet truck.

Education

High School Diploma -

UNICIENCIA
BUACARAMANGA SANTANDER
11-2016

Skills

  • Customer service
  • Transaction processing
  • Complaint resolution
  • Bill payment processing
  • Inventory management
  • Team training
  • Problem solving
  • Shipping and receiving
  • Strong teamwork
  • Microsoft office expertise
  • Delivery scheduling
  • Materials transport
  • Clerical support
  • Microsoft outlook
  • Call management
  • Warehouse organization

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Customer Service Officer

Dolex Dollar Express Inc
02.2025 - 06.2025

DISTRIBUTION AND OPERATIONS ASSOCIATE

EFECTY
02.2021 - 04.2023

SUPERVISOR

WAREHOUSE D1
11.2018 - 12.2020

High School Diploma -

UNICIENCIA

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