YENNY M. NUNEZ DE PADILLA
Yonkers,NY
Summary
To be part of a company that allows me to collaborate with my knowledge, values, and of course, all my effort to contribute to the development of a leading company.
Diligent assistant , known for efficiently managing daily operations and supporting senior staff. Demonstrated ability to streamline office processes and improve workflow. Proven skills in time management and communication.
Overview
14
14
years of professional experience
Work History
Assistant Office Administrator
Núñez Textil S.A
Dominican Repubic
01.2011 - 12.2014
- Customer service
- Handled incoming communications, directing inquiries to appropriate personnel efficiently.
- Supported office operations by managing schedules and coordinating meetings.
- Assisted in maintaining accurate records and filing systems for easy access.
- Collaborated with team members to streamline office processes and improve workflow efficiency.
- Monitored inventory levels of office supplies, facilitating timely replenishment orders.
- Managed office supply inventory, placing orders as necessary to maintain optimal stock levels at all times.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Assisted in the management of daily office operations, ensuring smooth workflow and timely completion of tasks.
- Contributed to customer satisfaction by addressing inquiries promptly and providing exceptional service.
Secretarial Assistant
ADRITEX
DOMINICAN REPUBLIC
01.2015 - 08.2016
- Prepared correspondence and reports, improving communication clarity and professionalism.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Provided exceptional customer service to clients and visitors, creating a welcoming environment.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
Front and Back Desk Receptionist
Industria Del Granito Menicucci
DOMINICAN REPUBLIC
08.2016 - 12.2017
- Managed front desk operations, ensuring efficient client process.
- Coordinated communication between departments to enhance service delivery and customer satisfaction.
- Handled multi-line phone system, directing calls and taking messages efficiently for staff.
- Maintained organized reception area, ensuring all materials were current and accessible for clients.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Increased efficiency with proficient use of office equipment, such as copiers, scanners, and fax machines.
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
- Collected payments.
- Enhanced customer satisfaction by efficiently managing front and back desk operations.
- Boosted office organization by maintaining up-to-date records and filing systems.
- Demonstrated adaptability through cross-training in multiple office functions, increasing versatility to provide coverage when necessary.
- Utilized accounting software to track invoice status and process payments efficiently.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Edenorte Dominicana
DOMINICAN REPUBLIC
08.2019 - 06.2021
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring data accuracy and maintaining up-to-date records.
- Developed solutions to common customer problems, improving overall satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Facilitated communication between departments to resolve complex customer issues promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
YADIRA MUEBLES
DOMINICAN REPUBLIC
08.2023 - 07.2024
- Assisted manager in all aspects of business operations.
- Documented procedures and processes to maintain consistency across the organization.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Observed packing operations to verify conformance to specifications.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Primary Studies -
Ramón Matías Mella School
DOMINICAN REPUBLICSecondary Studies - Technical High School in Tourism
Politécnico La Esperanza
DOMINICAN REPUBLICLic. - Business Administration (Paused)
Autonomous University of Santo Domingo
DOMINICAN REPUBLICTourism Technician -
Politécnico La Esperanza
DOMNICAN REPUBLICAdministrative Assistant Technician -
Gerencia Dominicana
Human Resources Technician -
Gerencia Dominicana
Accounting Assistant -
Gerencia Dominicana
DOMINICAN REPUBLICAccounting -
INFOTEP
DOMINICAN REPUBLICEnglish Through Immersion -
MESCYT
DOMINICAN REPUBLICSkills
- Cost accounting
- manager Budget
- manager Inventory
- Basic knowledge of Administration and Accounting
- Teamwork
- Positive attitude
- Dedication
- Responsibility
- Communication skills
- Customer Service
- management Invoicing
- Credit notes
- Invoicing by conduits
- Chronological management of invoices and check delivery
- Contract (claims, requests, cancellation, etc)
- Call management (collect
Personal Information
- Date of Birth: 07/22/91
- Nationality: Dominican
- Marital Status: married
- Place of Birth: R.D.
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Assistant Manager
YADIRA MUEBLES
08.2023 - 07.2024
Customer Service Representative
Edenorte Dominicana
08.2019 - 06.2021
Front and Back Desk Receptionist
Industria Del Granito Menicucci
08.2016 - 12.2017
Secretarial Assistant
ADRITEX
01.2015 - 08.2016
Assistant Office Administrator
Núñez Textil S.A
01.2011 - 12.2014
Primary Studies -
Ramón Matías Mella School
Secondary Studies - Technical High School in Tourism
Politécnico La Esperanza
Lic. - Business Administration (Paused)
Autonomous University of Santo Domingo
Tourism Technician -
Politécnico La Esperanza
Administrative Assistant Technician -
Gerencia Dominicana
Human Resources Technician -
Gerencia Dominicana
Accounting Assistant -
Gerencia Dominicana
Accounting -
INFOTEP
English Through Immersion -
MESCYT