Summary
Overview
Work History
Education
Skills
Languages
Previous work
Timeline
Generic

YENO MINASONA

Bronx

Summary

Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

PRIDE Health
Manhattan
11.2024 - Current
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

Appointment Setter

Global Contact Services
Long Island City
02.2022 - 05.2025
  • Identified customer needs and recommended appropriate solutions accordingly.
  • Scheduled appointments for customers based on their availability.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.

Customer Service Representative

National Grid, Natural Gas
New York
10.2023 - 01.2024
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.

Direct Support Professional

Quality Services Beyond Compliance
Brooklyn
09.2018 - 02.2022
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Facilitated social interactions between participants and their peers in the community.

Education

Customer Service & Hotel Management -

Culinary Tech Center
New York, NY
07-2010

High School Diploma -

Health Professions & Human Services
Manhattan, NY
08-2008

Some College (No Degree) -

Queensborough Community College
Oakland Gardens, NY

Skills

  • Effective communication
  • Conflict resolution
  • ADL support
  • Organizational skills
  • Cultural awareness
  • Problem solving
  • Customer relationship management
  • Data entry
  • Clerical support
  • Payment processing
  • Call center operations

Languages

Spanish
Professional

Previous work

  • Microsoft Word, Powerpoint, knowledge of systems and applications.
  • Previous skills in pos systems, orders, cashiering and money tendering

Timeline

Direct Support Professional

PRIDE Health
11.2024 - Current

Customer Service Representative

National Grid, Natural Gas
10.2023 - 01.2024

Appointment Setter

Global Contact Services
02.2022 - 05.2025

Direct Support Professional

Quality Services Beyond Compliance
09.2018 - 02.2022

Customer Service & Hotel Management -

Culinary Tech Center

High School Diploma -

Health Professions & Human Services

Some College (No Degree) -

Queensborough Community College

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