Yensenia Lozada

Supervised the work of 30 Senior Companion Volunteers and 27 RELIEF Volunteers assisting frail seniors in their homes, senior centers, and adult day centers.

• Conducted outreach activities to recruit new volunteers.
• Participated in community events to promote services and engage with public.
• Developed and implemented pre-service training for new volunteers.
• Prepared weekly, monthly, quarterly and annual reports on attendance, transportation, meals, and data collected at pay-for-service stations.
• Maintained updated Senior Companion Volunteer files.
• Processed payment for Volunteers hours of service and mileage reimbursement.
• Attended to regularly scheduled meetings and convened training sessions with agencies to facilitate service delivery.
• Monitor the quality of services provided.
• Respond to emergency or priority situations as needed.

• In accordance with the Office of Refugee Resettlement (ORR) policies and procedures:
• Managed a Case Load of 10 UCs.
• Gathered, organized and input information into digital database (UC Portal).
• Identified potential sponsors for the reunification of UC(s).
• Completed Sponsor Assessments.
• Helped sponsor understands, fill out, and sign required ORR forms and gather documentation for the Family Reunification Packet (FRP).
• Kept the sponsor informed regarding the child’s case progress.
• Discussed with the post-release services that are available in the sponsor’s community for the child.
• Updated UC portal with all UC case file required information.
• Provided weekly status updates on progress and/or challenges.
• Generated reports detailing findings and recommendations.
• Facilitated the timely and safety release of children to family members/ authorized caregivers.

• Provided Psychosocial Rehabilitation Services for groups and clients that present persistent mental Illnesses.
• Evaluated and screened clients to determine needs and provide necessary support.
• Assisted clients in developing and practicing the skills defined on their Master Treatment Plan.
• Documented thoroughly and timely progress notes daily of clients.
• Assessed and completed the Treatment Plan Review, Discharge plan, and FARS.
• Executed and complied with policies regarding clients records.
• Coordinated community resources and secured referrals.

• In accordance with the Office of Refugee Resettlement (ORR) policies and procedures:
• Managed a Case Load of 12 UCs weekly.
• Gathered, organized and input information into digital database (UC Portal).
• Identified potential sponsors for the reunification of UC(s).
• Completed Sponsor Assessments.
• Helped sponsor understands, fill out, and sign required ORR forms and gather documentation for the Family Reunification Packet (FRP).
• Kept the sponsor informed regarding the child’s case progress.
• Discussed with the post-release services that are available in the sponsor’s community for the child.
• Updated UC portal with all UC case file required information.
• Provided weekly status updates on progress and/or challenges.
• Generated reports detailing findings and recommendations.
• Facilitated the timely and safety release of children to family members/ authorized caregivers.

• Completed comprehensive psychosocial evaluations for clients to identify needs and strengths.
• Detailed clients' medical, mental and social needs and arranged for appropriate services, enhancing the quality of life to avoid hospitalization.
• Coordinated referrals to community services to help clients obtain needed support.
• Facilitated communication between clients and other service providers.
• Educated clients and families on mental health, wellness and recovery topics.
• Prepared and turned in psychosocial assessment within 48 hours of face-to-face visitation.