Yensy Morales
La Feria
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Compass Connection
01.2025 - Current
- Provided essential daily living support to clients, enhancing their quality of life.
- Assisted in implementing individualized care plans, ensuring client needs were met effectively.
- Monitored client health and behavior, reporting changes to healthcare professionals promptly.
- Trained and mentored new staff on operational procedures and best practices in direct care.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory standards
- Meet all federal and state regulatory guidelines and standards that are applicable to this position.
- Document all serious incidents, daily progress, and activities completely, accurately and in a timely manner and in compliance with agency policies and procedures.
- Assist with orientation of new clients and staff.
- Provide input into development of treatment plans as appropriate or requested.
- Use positive child management techniques including verbal redirection, de-escalation, and containment.
- Plan, organize and supervise activities for the clients in accordance with the daily activity schedule.
- Maintain an orderly and clean client’s living area including assisting in the household and the client’s laundry, overseeing daily chores, identifying routine maintenance work/repair, and reporting it to the Unit Manager.
- Maintain and update records regarding client’s clothing and personal items.
- Maintain a secure campus environment by making rounds as required, and by using proper application of radio communication protocols including responding to all radio calls.
- Take actions to promote positive interaction between the clients and encourage them to take responsibility in the daily routine of the facility.
- Model culturally and socially desired behaviors while explaining the behaviors to clients to facilitate learning and replication of the behaviors.
- Work evenings, weekends and holidays as needed or requested by position supervisor.
Beauty Consultant
Target
11.2023 - 09.2024
- Gain knowledge from store tools to have a clear understanding of your key metrics, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times.
- Create a welcoming experience by authentically greeting all guests.
- Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach.
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
- Stay current on brands and trends.
- Engage and inspire guests through personal recommendations and product sampling.
- Create an inviting shopping environment by ensuring product is organized, in stock, signed correctly and available for guests to shop.
Key Holder
Specs Wine And Liquor
02.2021 - 10.2023
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Captured customer information to maximize future clienteling opportunities.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Delegated work to staff, setting priorities and goals.
- Answered customer questions and provided store information.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Maintained work areas and kept organized.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Daycare Teacher
JellyBeans Educational Daycare Center
11.2019 - 09.2020
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized and led activities to promote physical, mental and social development.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Read stories to children and taught painting, drawing and crafts.
- Incorporated music and art activities to encourage creativity and expression.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
High School Diploma - undefined
Santa Maria High School
Santa Maria, TX06.2017
Skills
- Customer Service
- Organization
- Team Management
- Customer Relations
- Microsoft Office
- Staff Training
- Loss Prevention
- Daily Reporting
- Store Opening and Closing
- Staff Oversight
- Inventory Monitoring
- Cash Handling
- Customer Service Management
- Employee Oversight
- Alarm Systems
- Bank Deposits
- Training and Mentoring
- Product Ordering
- Resource Allocation
- Workplace Safety
- Team Training and Development
- Client care support
- Staff training and mentoring
- Documentation compliance
- Incident reporting
- Treatment plan development
- Activity planning and supervision
Certification
- TABC, 360training.com - 2025
- CPR Certified
Timeline
Direct Care Worker
Compass Connection
01.2025 - Current
Beauty Consultant
Target
11.2023 - 09.2024
Key Holder
Specs Wine And Liquor
02.2021 - 10.2023
Daycare Teacher
JellyBeans Educational Daycare Center
11.2019 - 09.2020
High School Diploma - undefined
Santa Maria High School