Yen Ting Hsieh
Yorba Linda,CA
Summary
I am actively seeking a full-time position that offers professional challenges, enabling me to leverage my expertise in establishing and maintaining robust customer relationships. With over 15 years of experience in the entertainment media industry spanning Taiwan, China, and the United States, and a background in book authorship, I bring a wealth of experience and an international perspective. My dynamic interpersonal skills, excellent time management, and problem-solving abilities complement my ability to engage audiences emotionally and foster brand loyalty through strategic use of my writing and communication talents. I am a creative, persuasive, and articulate individual with a strong ethical compass and a keen analytical mindset. My goal is to strategically apply my skills and expertise to bring the greatest benefits to California Trust Bank, capitalizing on my experience in the banking sector.
Overview
24
24
years of professional experience
Work History
Creative Writer and Actress
Double Does Production Company
01.2020 - Current
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Brainstormed ideas to create useful content for clients.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Repurposed and optimized existing content for use in different mediums.
- Assisted with drafting speeches and program talking points for events.
- Prepared works in appropriate format for publication and sent to publishers or producers.
- Demonstrated ability to develop trust and maintain strong client bonds.
- Publishing a Chinese Book
- Arranged multiple book release events and discussions, resulting in positive relationships and fruitful interactions with customers and readers.
- Leveraged my combined roles as an author and actor to establish and maintain a robust network of interpersonal relationships
Assistant Store Manager of Operations
T-Mobile
01.2017 - 12.2018
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Professional Actress
Freelancer
12.2014 - 12.2016
- Performed alongside various well-known actors and actresses.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Worked collaboratively with other actors to perform scenes and convey stories.
- Learned scripts to understand characters' relationships and develop role interpretations.
Customer Relationship Manager
Double Does Production Company
05.2009 - 12.2013
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
Personal Loan Specialist
Chinatrust Bank - Head Office
06.2003 - 12.2008
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Assessed loan portfolios for compliance with underwriting policies.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
Customer Data Specialist
KG Telecom
03.2000 - 04.2003
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Education
Bachelor of Arts - Mass Communication Department
Shengte Christina College
Jungli, Taiwan06.1999
Skills
- Client Collaboration
- Marketing Representatives Consultation
- Social Perceptiveness
- Improve Sales Strategies
- Project Management
- Marketing Support
- Copywriting, Editing and Review
- Script Development
- Broadcast Media
- Creative Messaging
Timeline
Creative Writer and Actress
Double Does Production Company
01.2020 - Current
Assistant Store Manager of Operations
T-Mobile
01.2017 - 12.2018
Professional Actress
Freelancer
12.2014 - 12.2016
Customer Relationship Manager
Double Does Production Company
05.2009 - 12.2013
Personal Loan Specialist
Chinatrust Bank - Head Office
06.2003 - 12.2008
Customer Data Specialist
KG Telecom
03.2000 - 04.2003
Bachelor of Arts - Mass Communication Department
Shengte Christina College
Similar Profiles
Sara RaedSara Raed
Assistant Director at Double H ProductionAssistant Director at Double H Production
Nasrin SafarniaNasrin Safarnia
Account Payable at Double Negative ProductionAccount Payable at Double Negative Production
Daegin HamiltonDaegin Hamilton
Fence Builder at Double H Fence CompanyFence Builder at Double H Fence Company
Larissa SantosLarissa Santos
Payroll Administrator at Elevated ResourcesPayroll Administrator at Elevated Resources
Eva LittleEva Little
Swim Instructor at Elite Aquatics Sports TeamSwim Instructor at Elite Aquatics Sports Team