Yeny Henry
Pueblo West,CO
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
28
28
years of professional experience
Work History
Bilingual Resident Relation Specialist
Aimco Apartment Homes
04.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assist with billing, contracts, notice to vacate, new renewals, prices, sales, renewals terms, and customer complaints. Maintains sales volume, increased territory sales from 9% to 14% in 2022
Sykes Enterprises, Incorporated
Sykes Enterprises, Incorporated
01.2017 - 04.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Perform sales calls to potential credit card customers encouraging them to sign up for our services.
Sales Manager
Service Master Corp Office
01.2014 - 08.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
- Maintains sales volume, increased territory sales from 11% to 19% in 2015.
Bilingual Technical Support and Sales Specialist
Swiftpage
04.2012 - 12.2013
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Created and implemented sales strategies to successfully meet company targets.
Insurance Agent
Allstate Corp
07.2006 - 04.2012
- License to sell Property, Casualty, Life and Health Insurance,
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Extensive training, marketing and supervision of agency operations.
- Approached potential clients by using direct marketing mailings and phone contacts.
Bilingual Mortgage Specialist
Premium Capital Funding
02.2005 - 07.2006
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Remained updated with latest information related to mortgage products and services being offered.
- Created profitable and efficient solutions.
- Attracted new mortgage loan applications by developing relationships within community.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
Premier Financial Service Representative
Tyco Fire & Security
08.2000 - 02.2005
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
Financial and Collection Service Representative
MCI Communications
10.1995 - 07.2000
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Associate of Science - Business Administration
Universidad Del Cauca
Popayán- Cauca 06.1989
Skills
- Bilingual Spanish and English
- Sales Manager, Technical, Finance and Mortgage industry
- Proficient in Saleslogix CRM and SalesForce
- Fluent in Microsoft Office Suite
- Coordinate Events
- Accounts Payable and Accounts Receivables
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Resident Relation Specialist
Aimco Apartment Homes
04.2018 - Current
Sykes Enterprises, Incorporated
Sykes Enterprises, Incorporated
01.2017 - 04.2018
Sales Manager
Service Master Corp Office
01.2014 - 08.2016
Bilingual Technical Support and Sales Specialist
Swiftpage
04.2012 - 12.2013
Insurance Agent
Allstate Corp
07.2006 - 04.2012
Bilingual Mortgage Specialist
Premium Capital Funding
02.2005 - 07.2006
Premier Financial Service Representative
Tyco Fire & Security
08.2000 - 02.2005
Financial and Collection Service Representative
MCI Communications
10.1995 - 07.2000
Associate of Science - Business Administration
Universidad Del Cauca
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