YENY VEGA

During my time with Everise, I provided customer service support for three different clients in the financial and healthcare industry:

• Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
• Kept detailed records of customer interactions in CRM system.
• Coordinated services for patients, maintaining satisfaction scores.
• Nurtured a team of 20 reps, elevating average efficiency by 50%.
• Answered billing and medical questions adhering to confidentiality agreements, HIPPA, and company policies.
• Responded to customer requests for products, services, and company information.
• Cultivated customer loyalty, promoted repeat customers, and improved sales.

• Prepared lease agreements and eviction Notices, and took deposits to finalize rental processes
• Verified information on new tenants' applications such as employment and rental history. Answered inbound calls in a friendly and courteous manner.
• Coordinated property showings, overseeing signing of documents and disbursement of funds.
• Answered questions, addressed complaints, and gave suitable information about rates, rules, and regulations.
• Confirmed appointments, communicated with clients, and updated client records.