Yeny Marylin Mendoza Guerra

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Collected co-payments or full payments from customers.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Managed opening and closing duties for pharmacy.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Verified cleanliness and organization of storage areas and carts.

Duties: 160 hours of internship in wich I had the opportunity to interact with pharmacists patients and other healthcare professionals in order to delivery pharmaceutical goods and services