Summary
Overview
Work History
Education
Skills
Timeline
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YEONGSU KIM

Cerritos,CA

Summary

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Creative problem solver and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Manager

DAMO
03.2024 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

ACCOUNTANT

Mountain LLP
07.2023 - 01.2024
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.

SERVER

Baekjeong
11.2018 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

SERVER

KoKo Chicken & BBQ
07.2022 - 11.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

SERVER SHIFT LEADER

Mr. LEE KBBQ
12.2017 - 10.2019
  • Consistently confirm customer satisfaction throughout their meal, taking actions to correct any problems
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

ASSISTANT STORE MANAGER

Bia Coffee
08.2017 - 12.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

BARISTA/SERVER

Klat
01.2016 - 06.2017
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Associate of Arts - Music

Cypress College
Cypress, CA
06.2018

Skills

  • Bilingual Proficiency: English and Korean
  • Problem Solving
  • Group Oriented
  • Attention to Detail
  • Excellent Communication
  • Reliable/ Accountable
  • Adaptability
  • Active Listening
  • Performance Improvement

Timeline

Manager

DAMO
03.2024 - 12.2024

ACCOUNTANT

Mountain LLP
07.2023 - 01.2024

SERVER

KoKo Chicken & BBQ
07.2022 - 11.2022

SERVER

Baekjeong
11.2018 - 02.2023

SERVER SHIFT LEADER

Mr. LEE KBBQ
12.2017 - 10.2019

ASSISTANT STORE MANAGER

Bia Coffee
08.2017 - 12.2017

BARISTA/SERVER

Klat
01.2016 - 06.2017

Associate of Arts - Music

Cypress College

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