Yeoun Mcbride
Elgin
Summary
* Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
17
17
years of professional experience
Work History
Back Office Officer
BANK OF HOPE
2023.03 - 2025.07
- Streamlined data entry processes to enhance operational efficiency and accuracy.
- Coordinated communication between departments to ensure timely resolution of back office issues.
- Developed and maintained comprehensive documentation for internal procedures and policies.
- Implemented system improvements that increased workflow productivity across teams.
- Bank of Hope operates over 50 retail branches across the United States. I reviewed bankers’ work from 10 branches for accuracy, corrected identified errors, and communicated findings to bankers in compliance with bank policies and procedures.
Customer Assistant Officer
BANK OF HOPE
2018.03 - 2023.03
- Assisted customers with product inquiries, ensuring satisfaction and resolving issues promptly.
- Coordinated schedule for customer support team, optimizing workflow and response times.
- Managed inventory levels, tracking stock and placing orders to maintain product availability.
- Trained new personnel regarding company operations, policies and services.
- Contributed to meeting sales targets through upselling products and services when appropriate during customer interactions.
- Assisted in the development of new customer service strategies, tools, and resources to support ongoing business growth and success.
Universal Banker
BANK OF HOPE
2013.02 - 2018.03
- Facilitated customer transactions, ensuring accuracy and efficiency in account management.
- Educated clients on banking products and services, enhancing their understanding of financial options.
- Assisted in resolving customer inquiries, providing exceptional service to promote satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving overall operational workflow.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Opened, closed, and updated accounts for customers.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
Teller Supervisor
BANK OF HOPE
2010.05 - 2013.02
- Supervised daily teller operations, ensuring compliance with policies and procedures.
- Trained and mentored new tellers on customer service protocols and transaction processes.
- Monitored cash handling accuracy, resolving discrepancies to maintain financial integrity.
- Implemented process improvements to enhance efficiency in transaction processing workflows.
- Examined tellers' reports of daily transactions for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased team productivity with regular coaching and performance feedback sessions.
TELLER
BANK OF HOPE (FORMER FOSTER BANK)
2008.08 - 2010.05
- Processed customer transactions efficiently and accurately to enhance service delivery.
- Managed cash drawer, ensuring accurate balance at start and end of shifts.
- Responded to customer inquiries, providing information on products and services.
- Assisted in maintaining a clean and organized workspace for optimal operations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
/ - Art Education
KYUNGWON COLLEGE
KYUNGKIDO, S.KOREASkills
- Data entry expertise
- Document management
- Report generation
- Workflow coordination
- Professionalism and courtesy
- Exceptional customer service
- Strong work ethic
- Excellent time management skills
- Banking
- Financial record keeping
- Cash handling and management
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Back Office Officer
BANK OF HOPE
2023.03 - 2025.07
Customer Assistant Officer
BANK OF HOPE
2018.03 - 2023.03
Universal Banker
BANK OF HOPE
2013.02 - 2018.03
Teller Supervisor
BANK OF HOPE
2010.05 - 2013.02
TELLER
BANK OF HOPE (FORMER FOSTER BANK)
2008.08 - 2010.05
/ - Art Education
KYUNGWON COLLEGE