Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yeppsie Dixon

Fort Worth,TX

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Field Operations Specialist

VIO Security
09.2020 - Current
  • Sales, Marketing.
  • Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
  • Developed and updated tracking spreadsheets for process monitoring and report.
  • Frequently inspected production area to verify proper equipment operation.
  • Update Billing Information, Banking information, Credit and Debit card.
  • Assist Field Technician checking in and out from Job location, update accounts adding notes, follow up with customer for return trips.
  • Create and Manage Technician Schedules.
    Scheduling Appointment with customers and Technician managing coverage and routes.
  • Handle multiply Security system software's.
    Assist technician and customer Troubleshoot equipment.
    Interact with 911 dispatch center for emergency and non-emergency call.
  • Assist customer answering Phone calls, Emails and Chats.
  • Handle retention calls, Terminating Agreements, creating and adding New Agreements.
  • Handle Equipment Pricing list, order parts.
    Work on special project assigned by Managers
    Recruiter, Train New hires, educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.

Medical Biller and Coder

Kelsom Clinic
01.2021 - 01.2023
  • Identified new methods to optimize medical records management.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Tracked and monitored requests for medical records release.
  • Scanned and uploaded medical records into electronic medical records system.
  • Communicated with insurance companies to research and resolved coding discrepancies.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Followed up with medical staff regarding missing information in patient records.
  • Verified accuracy of patient information in medical records.
  • Input data into computer programs and filing systems.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.

Customer Service Representative

CO-OP Member Services
12.2017 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
    Work reports and databases using established policies and procedures.
  • Effectively communicate with appropriate authorities to resolve fraud concerns
    Speak with financial institutions regarding card holder's transactions and alerts for fraud, provide customer services when needed, handle inbound and outbound calls.
  • Updated account information to maintain customer records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.

Front Desk Receptionist

Holiday Inn Express Hotel
08.2014 - 11.2016
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Organized, maintained and updated information in computer databases.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Technical Support Representative

SITEL Worldwide
07.2011 - 03.2014
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Assisted in development of system security protocols.
  • Monitored system performance to identify potential issues.

Personal Assistant

Center Of Research And Information On Multiethnic
07.2004 - 04.2006
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.

Education

Associate of Science - Medical Billing And Coding

Peloton College
Dallas, TX
03.2021

Skills

  • CPT Coding
  • Medical Transcription
  • Insurance Claims
  • Computer Proficiency
  • Telephone Etiquette
  • Appointment Scheduling
  • Insurance Verification
  • CMS-1500 claims auditing and submission experience
  • UB04 claims auditing and submission experience
  • Insurance eligibility and benefits verification capacity
  • Insurance referrals excellence
  • Insurance pre-authorizations mastery
  • Insurance pre-certification expertness
  • HIPPA connoisseur
  • Insurance guidelines deftness
  • RA and EOB reconciliation proficiency
  • Payment posting expertness
  • Claims resolution (adjudication) skill
  • Claims research and appeals knowledgeable
  • Patient billing and statement processing experience
  • Payment plan adroitness
  • Collections prowess
  • Aptitude to answer phone inquiries
  • EMR/HER knowledgeable
  • To update software connoisseur
  • Fair debt collection practices experience
  • Data entry mastery, (typing 25 WPM, 10-key STM)
  • Medical terminology connoisseur
  • Anatomy and Physiology knowledgeable

Languages

Spanish
Native or Bilingual

Timeline

Medical Biller and Coder

Kelsom Clinic
01.2021 - 01.2023

Field Operations Specialist

VIO Security
09.2020 - Current

Customer Service Representative

CO-OP Member Services
12.2017 - 05.2019

Front Desk Receptionist

Holiday Inn Express Hotel
08.2014 - 11.2016

Technical Support Representative

SITEL Worldwide
07.2011 - 03.2014

Personal Assistant

Center Of Research And Information On Multiethnic
07.2004 - 04.2006

Associate of Science - Medical Billing And Coding

Peloton College

Similar Profiles

CREATE PROFILE
Yeppsie Dixon