Yer Xiong
Saint Paul,MN
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind hearted team player dedicated to expanding knowledge and responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
National Homecare Services
06.2024 - Current
- Provided personalized care and support to clients, enhancing quality of life and well being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed tailored care plans in collaboration with healthcare professionals and family members.
- Monitored client health status, reporting changes to relevant stakeholders for timely interventions.
Residential Coordinator
Emerald Crest
03.2023 - 11.2024
- Oversaw nightly care for an average of 15 residents, ensuring their needs were met.
- Managed medication administration with precision to support residents' health.
- Maintained compliance with HIPAA regulations in all documentation and interactions.
- Supported residents with personal care activities, enhancing their daily living experience. Delivered quality services aligned with individual treatment and service plans.
- Cultivated a supportive atmosphere that promoted cognitive stimulation and social engagement.
Package Handler
Target
08.2022 - 02.2023
- Achieved high accuracy in packaging over 1000 product units each night, contributing to overall quality assurance.
- Optimized inventory organization through meticulous scanning processes, resulting in improved efficiency.
- Cultivated a collaborative work environment that enabled the team to consistently meet daily targets and objectives.
Team Lead
Walmart
05.2021 - 03.2022
- Achieved successful team management of 15 members during night shifts through strategic task delegation based on specialties.
- Enhanced accuracy in product organization and stocking, contributing to the attainment of nightly goals.
- Optimized inventory management processes through effective collaboration and technical skills. Elevated customer satisfaction by addressing needs with outstanding interpersonal communication.
Collections
Hiway Federal Credit Union
12.2019 - 11.2020
- Facilitated effective communication to address concerns regarding outstanding account balances.
- Supported legal meetings to resolve defaults.
- Assisted customers in creating and maintaining individualized payment plans to meet financial needs.
- Protected sensitive customer information and maintained confidentiality.
Teller
Hiway Federal Credit Union
02.2018 - 11.2019
- Achieved high transaction accuracy through meticulous verification of personal information and identification cards.
- Enhanced customer satisfaction by assisting over 100 clients daily with tailored financial solutions.
- Drove product sales by effectively marketing credit cards, new memberships, Roth IRAs, and retirement accounts.
- Ensured financial integrity by verifying checks for accuracy and authenticity.
- Maintained cash handling excellence by accurately validating large amounts in the system.
Skills
- Emotional support
- Grooming assistance
- Physical mobility support
- Compassionate caregiving
- Bathing assistance
- Interpersonal communication
- Patient care
- Bedside care
- Care plan management
- Medication administration
- Schedule management
- Time management
- Critical thinking
- Personal care worker
- Customer service
- Attention to detail
- Consumer banking
- Customer Service-oriented
- Analytical thinking
- Teller experience
- Team collaboration
- Package unloading
- Sorting packages
- Package preparation
Certification
PCA
Languages
Hmong
Native or Bilingual
Timeline
IHSS Care Provider
National Homecare Services
06.2024 - Current
Residential Coordinator
Emerald Crest
03.2023 - 11.2024
Package Handler
Target
08.2022 - 02.2023
Team Lead
Walmart
05.2021 - 03.2022
Collections
Hiway Federal Credit Union
12.2019 - 11.2020
Teller
Hiway Federal Credit Union
02.2018 - 11.2019