Derrick Holt
Tyler,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Street Sweeper Operator
Power Sweeps LLC
04.2016 - 02.2018
- Ensured proper functioning of street sweeper equipment by performing daily inspections and routine maintenance tasks.
- Collaborated with team members to complete large-scale cleaning projects in a timely manner.
- Supported environmental initiatives by properly disposing collected waste materials according to established guidelines and procedures.
- Contributed to a cleaner urban environment through diligent removal of trash, leaves, and other debris from businesses parking lots.
- Contributed to a cleaner urban environment through diligent removal of trash, leaves, and other debris from businesses parking lots.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Front Desk Clerk
Super 8
06.2012 - 12.2014
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Answered multi-line phone system and enthusiastically greeted callers.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
Hampton Inn & Suites By Hilton
01.2009 - 06.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Organized and maintained files and records to ensure up-to-date documentation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
GED -
TJC West Campus
Tyler, TXSkills
- Stress tolerance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Punctuality
- Excellent communication
- Critical thinking
- Organizational skills
- Flexibility
- Active listening
Timeline
Street Sweeper Operator
Power Sweeps LLC
04.2016 - 02.2018
Front Desk Clerk
Super 8
06.2012 - 12.2014
Front Desk Receptionist
Hampton Inn & Suites By Hilton
01.2009 - 06.2012
GED -
TJC West Campus
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