Highly skilled Billing Specialist with over 10 years on experience in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Concierge (Weekend, Part-Time)
Equity Residential
Alexandria, VA
06.2019 - Current
Greet and acknowledged all residents and announced/sign in all guests and contractors/vendors
Provide resident services such as package and dry-cleaning acceptance and retrieval, and any additional requests upon demand
Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced
Complete daily shift reports giving a time-stamped overview of what went on during shifts
Create and regularly update front desk's concierge book to ensure availability of most relevant visitor information
Monitor Camera and Check on Building for any suspicious activities
Train new concierge members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
Provide support for Self-Guided Tour to prospect
Billing Specialist
Rounds Vanduzer Architects
Falls Church, VA
04.2014 - Current
Experience in Accounts Payable (AP), General Ledger (GL), project Accounting (PA), Purchasing Order(PO)
Set up projects as necessary to include; entering modifications, contracts, workforce, rates, transfer hours to different project phases
Develop, analyze, report and interpret trend reports on material, labor, subcontract and other cost buckets, especially as it compares to estimates
Schedule and conduct formal project reconciliations with project managers
Identifies and researches billing problems and recommends solutions to problems and implements recommendations
Assists in identifying, developing and testing modifications and improvements to electronic billing system
Manage the milestone billing and accounting process
Responsible for collections of open AR for assigned customer portfolio
Monitor project costs and commitment to budget and forecast
Provides technical assistance, training, support and information related to billing, data reporting requirements and contracts
Review and approve invoices for payment based on the terms of the contract or purchase order
Support month-end and year-end close processes
Assist Project Manager with drafting proposals
Coordinate with Project Manager regarding contract documents, change orders, approvals, and any additional services related to projects
Provide administrative support and other task as assigned
Prepare and manage project budgets, ensuring 100% adherence to approved limits and reducing overall project costs by 15%
Analyze and present project financial data, leading to timely insights and recommendations that improved project profitability by 20%
Facilitated smooth coordination with multidisciplinary teams, resulting in a 30% faster submission time for financial and project-related information
Oversaw the review and approval process for project expenses, invoices, and payments, leading to a 98% accuracy rate and reduced discrepancies
Played a key role in the preparation of annual financial statements, which contributed to a seamless audit process and a clean financial report for three consecutive years
Leasing Agent (Weekend, Part-Time)
Dorchester Apartments
Arlington, VA
06.2016 - 01.2019
Performed professional apartment tours, collected money deposits and processed applications
Built and maintained professional relationship with residents
Assisted prospective residents in identifying living and apartment needs and gathered detail prospect information for application approvals
Completed leasing packages for all rentals
Office Assistant
Welburn Management
Woodbridge, VA
11.2010 - 04.2014
First point of contact for the company - Responded all incoming calls in a polite and professional manner, ensured greet each caller appropriately (client, vendor, employee) and directed them to the relevant person or department within the company
Escalated critical customer issues to the designated account manager or Owner when necessary, providing detailed summaries of the problem
Managed a comprehensive record-keeping system for employee, customer claims and other files, ensuring data integrity within company platforms
Executed administrative tasks using office equipment such as copiers, scanners, fax machines, and computer systems
Assisted with translating from English to Spanish fluently
Assisted in Human Resources, accounting and marketing department when needed
Education
BACHELOR OF SCIENCE (BS) - Business Administration
Sanford Brown College
McLean, VA
08.2010
Skills
Excellent communication skills
Listening skills
Persuasive writing
Effective writing
Strong computer skills
Microsoft proficiency
Strong organizational skills
Planning
Attention to detail
Problem solving
Ability to handle multiple priorities
Strong information systems experience
ERP system experience
Analytical skills
Time management
Team collaboration
Deltek-Ajera software expertise
Invoicing proficiency
Bilingual in Spanish and English
Hospitality service expertise
Certification
Notary Public, Virginia
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Concierge (Weekend, Part-Time)
Equity Residential
06.2019 - Current
Leasing Agent (Weekend, Part-Time)
Dorchester Apartments
06.2016 - 01.2019
Billing Specialist
Rounds Vanduzer Architects
04.2014 - Current
Office Assistant
Welburn Management
11.2010 - 04.2014
Notary Public, Virginia
BACHELOR OF SCIENCE (BS) - Business Administration
Sanford Brown College
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