Yeraldin Altagracia Holguin Aracena
Doha,Qatar
Summary
Highly organized professional with extensive experience and a proven ability to manage multiple tasks effectively. Recognized for being hardworking, versatile, and delivering exceptional customer service, including the efficient resolution of issues.
Overview
12
12
years of professional experience
Work History
Psychology Intern
CRECE Foundation (Fundación CRECE)
02.2024 - 06.2024
- Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.
- Collaborated effectively with supervisory staff during case consultation meetings, leveraging expert input for improved patient care outcomes.
- Delivered group therapy sessions on various topics, facilitating interpersonal connections among participants and promoting skill-building opportunities.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Educated families on effective communication strategies, improving overall family dynamics and supporting healthy relationships within the home environment.
- Maintained accurate and timely clinical documentation, ensuring adherence to ethical guidelines and best practices in recordkeeping.
- Counseled individuals and groups regarding problems such as stress, substance abuse or family situations to modify behavior to improve personal adjustment.
Flight Attendant
Iberojet Airlines, Privilege Style, Ryanair
02.2016 - 09.2024
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Corporate Travel Agent
Barceló Viajes
09.2012 - 03.2013
- Provided essential information and paperwork to travelers.
- Maintained detailed records of all bookings and expenses, supporting accurate billing and reporting processes.
- Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
- Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Bachelor´s Degree in Psychology - Health Psychology And Clinical Intervention
Madrid Open University (UDIMA)
09.2024
Training in Civil Aviation
Esatur
Valencia, Spain04.2015
Professional Course in Travel Agency Mangement
IES Benlliure
Valencia, Spain04.2013
Skills
- Professionalism
- Active listening
- Encouragement and motivation
- Professional appearance
- Conflict resolution
- Calm under pressure
- Teamwork and cooperation
- Exceptional customer service
- Hotel reservations
- Travel industry experience
- Strong communication skills
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Psychology Intern
CRECE Foundation (Fundación CRECE)
02.2024 - 06.2024
Flight Attendant
Iberojet Airlines, Privilege Style, Ryanair
02.2016 - 09.2024
Corporate Travel Agent
Barceló Viajes
09.2012 - 03.2013
Bachelor´s Degree in Psychology - Health Psychology And Clinical Intervention
Madrid Open University (UDIMA)
Training in Civil Aviation
Esatur
Professional Course in Travel Agency Mangement
IES Benlliure
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