Yeraldine Valera

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.

● Manage all aspects of new staff onboarding for the Riverview office.

● Conduct inventory of office supplies to maintain stock levels.

● Direct and coordinate office-related activities and events

● Prepare and provide management with comprehensive weekly reports on metrics pertaining to the Riverview Office.

● Manage and maintain a monthly schedule for all staff members.

● Oversee and manage the Riverview social media page, ensuring engagement and effective communication with the community.

● Handle monthly cash deposits efficiently and accurately.

• Answer and manage incoming calls from new and existing patients
• Coordinate patient records accordingly to their requirements
• Register new patients according to established office protocols
• Assist patients to complete all necessary forms and documentation as needed
• Verify and update patient information based on company policy
• Safeguard patient privacy and confidentiality
• Arrange payment schedule with patients also collect and receive payments from patients at time of treatment
• Arrange supporting documents for insurance claims
• Assist patience as needed in preparation for MRI’s and XRAY’s.

• Answer and manage incoming calls from new and existing patients
• Coordinated patient records accordingly to their requirements
• Register new patients according to established office protocols
• Assist patients to complete all necessary forms and documentation
• Verify and update patient information
• Safeguard patient privacy and confidentiality
• Maintain a professional reception area
• Move patients through appointments as scheduled
• Enter all relevant patient information into data system
• Maintain and manage patient records in compliance with privacy and security regulations
• Respond and comply to requests for information in a timely manner
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to office protocol
• Work within the appointment scheduler to check appointments on a daily basis and also fill in cancellations and no-shows
• Organize referrals to other medical specialists as necessary
• Work with patients to explain the differences between the financial treatment plan options
• Arrange payment schedule with patients also collect and receipt payments from patients at time of treatment
• Arrange supporting documents for insurance claims.

• Inherited the skills to prepare and organize schedules, meetings and events
• Subjected to multitask while maintaining the office duties, assisting directors and executive with department tasks
• Experienced the work ethic of working to provide the needs of students, parents and families in an educational environment.