Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, a team player with strong organizational skills.
Hi, I’m
Yerania Ortiz Cardenas
Airport Customer Service Agent
Oakland,CA
Summary
Overview
2
years of professional experience
Work History
Matrix Aviation
Airport Customer Service Agent
12.2022 - Current
Job overview
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at the ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Coordinated with ramp agents to successfully store, remove, and transport customer baggage.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining the best use of resources.
- Operated PA system to make announcements regarding flight activity.
Valley Juice
Jamba Shift Lead
05.2022 - 04.2023
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Pizza Guys Franchises Inc.
Counter Service Pizza Maker
10.2021 - 07.2022
Job overview
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Coached new workers on store policies, pizza making, and dough preparation.
- Tracked inventory of ingredients and supplies to keep the kitchen well stocked and meet product and service demands.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
Education
Merritt CollegeOakland, CA
Bachelors from Special Products Marketing Operations
05.2026
University Overview
Skills
- Flight Schedule Coordination
- Data Entry
- Customer Documentation Review
- Customer Service Management
- Safety Processes and Procedures
- Team Development & Rules Enforcement
- Training and Mentoring
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Airport Customer Service Agent
Matrix Aviation
12.2022 - Current
Jamba Shift Lead
Valley Juice
05.2022 - 04.2023
Counter Service Pizza Maker
Pizza Guys Franchises Inc.
10.2021 - 07.2022
Merritt College
Bachelors from Special Products Marketing Operations
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